Crisis Case Manager

COMPREHENSIVE HEALTHCARE • Ellensburg, WA

1d • $27 - $41 • Onsite

About The Position

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. Crisis Case Managers work closely with our Designated Crisis Responders to support clients who are experiencing a crisis. Crisis Case Managers offer supportive counseling to help clients stabilize and then assist clients with connecting to appropriate community services and treatment. Activities generally include gathering initial referral information, meeting with individuals to gather additional information on the presenting issue, reviewing this information with a Designated Crisis Responder when necessary, and facilitating in-person or telehealth crisis evaluations. In addition to providing face-to-face client care, Crisis Case Managers also act as liaison between Comprehensive Healthcare and other community providers to coordinate services and ensure clients can access the resources they need. To be successful in this role, Case Managers must enjoy variety in their day, possess exceptional communication skills, and be able to quickly build rapport with people of all backgrounds. This position is based in Ellensburg but may provide services throughout Kittitas County. Although part of our Comprehensive Healthcare team, the Case Manager will be placed in the Kittitas Valley Healthcare clinics and hospital.

Requirements

• Bachelor's degree in social work, psychology, or related field
• Must be eligible for registration as Agency Affiliated Counselor
• Must have valid driver's license and vehicle liability insurance
• Candidates must complete a post-offer, pre-employment drug screen and background check.

Nice To Haves

• Enjoy variety in their day
• Possess exceptional communication skills
• Able to quickly build rapport with people of all backgrounds

Responsibilities

• Conducts behavioral health groups following Comprehensive Healthcare’s guidelines and policies.
• Leads groups using effective group facilitation skills that promote participation and interaction among group members.
• Utilizes group process to develop insight, practice skills, and motivate client for change.
• Follows lesson plan or curriculum and connects presented material to individual treatment plan goals.
• Provides a combination of direct service and service coordination, with internal and external resources, to assist the client with achieving identified treatment plan goals.
• Demonstrates a comprehensive knowledge of community services and resources (including peer, natural, and community supports) and actively encourages individuals to access them.
• Advocates for the client when appropriate to attain services and benefits to further recovery goals.
• Demonstrates and utilizes knowledge of development in children, youth and young adults.
• Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults.
• Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity.
• Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports.
• Communicates effectively with children and youth of differing ages and developmental level.
• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately screens for risk to self, others, property and the presence of grave disability and makes appropriate referrals.
• Documents and reports and/or notifies as required by law.
• Applies QPRT (Question, Persuade, Refer or Treat) principles in assessing risk and in safety and treatment planning.
• Develops and documents appropriate safety plans.
• Demonstrates and utilizes knowledge of normal aging process and age-related changes.
• Demonstrates an understanding of neurocognitive disorders and their impacts on functioning.
• Demonstrates awareness of how medical issues can affect mental status.
• Demonstrates ability to minimize distractions while observing medication self-administration.
• Demonstrates ability to locate and adhere to medication management policies and procedures.
• Demonstrates ability to maintain cleanliness and hygiene.
• Demonstrates ability to provide education, support and instructions during medication self-administration.
• Practices the Five Rights of Medication Administration; Right Patient, Right Medication, Right Dose, Right Route and Right Time.
• Demonstrates ability to order/re-order medications.
• Demonstrates ability to document medication self-administration in Medication Administration Record (MAR).
• Conducts and documents ongoing assessment of medication adherence, medication effectiveness, and side effects of medications reporting information to appropriate supervisor(s) and/or physicians as applicable.
• Demonstrates ability to locate and complete Medication Error Reports according to policy.
• Demonstrates ability to store and/or dispose of medications according to policy.
• Conducts and documents ongoing assessment of clients understanding of need for medication and provides education as applicable.
• Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content and timeliness.
• Language used in service notes is respectful, clear, descriptive, concise and client centered.
• Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan.
• Service notes accurately reflect and depict client status and progress consistent with assessment and reassessment data, problem statements and treatment plan goals and objectives.
• Conducts and documents ongoing assessment of client symptoms and their response to prescribed medications.
• Provides support and education to encourage clients to take medications as prescribed.
• Promotes illness self-management skills to assist clients with medication adherence, identifying warning signs and symptoms, and symptom management skills.
• Monitors medication side effects and facilitates access to, and communication with, medical staff as needed.
• Completes all required treatment plans following Comprehensive Healthcare’s guidelines and polices for content, format and timeliness.
• Applies assessment, evaluation and reassessment data to the formulation of treatment plans.
• Supports recovery principles by incorporating the individual’s and their family’s (when applicable) strengths, barriers and needs into the plan components.
• Documents problem statements and treatment goals/objectives/ discharge plan that are written in clear and understandable language and includes client’s own voice.
• Formulates measurable, achievable goals and objectives within the scope of treatment provided in collaboration with the client.
• Describes clinical modalities/interventions that are reasonable and provided according to applicable Comprehensive Healthcare’s protocols.
• Reassess treatment effectiveness and adapts treatment plan as needed in collaboration with the individual client.
• Serves as a Protective Payee for assigned clients, tracks expenditures, and accurately maintains client budget sheets.
• Promotes independent management of personal finances.
• Monitors client LRA requirements and completes monthly LRA reviews.
• Participates in the renewal of a LRA when a renewal is necessary.
• Encourages clients to voluntarily participate in treatment.
• Participates in the after-hours call coverage schedule rotation.
• Responds to calls in a professional and timely manner.

Benefits

• Training and Development
• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
• Innovative Program & Services
• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level