Crisis Case Manager (HHS)

Walworth County • Elkhorn, WI

1d

About The Position

This position provides crisis case management services, develops emergency crisis plans, and offers counseling and community resource development for adults and children with mental health and/or substance use disorders. It also provides support and education to consumers, families, and significant others. The role delivers mobile and office-based Crisis Intervention services to the Walworth County Department of Health and Human Services.

The position is in the Behavioral Health/Crisis Intervention division and is scheduled Monday, Wednesday, Thursday, and Friday, with Tuesday off. Work hours are 8:00 a.m. to 6:00 p.m., for 10 hours per shift and 8 shifts per pay period. The position is 1.00 FTE. Staff are required to be on call from 7:00 p.m. to 8:00 a.m. Monday through Sunday once every ten weeks, including mobile responses when an in-person risk assessment is needed.

Requirements

• Bachelor’s degree in social work or a related program.
• One year of experience, including a minimum of 1,000 documented hours working with consumers diagnosed with mental illness.
• Knowledge of Trauma Informed Care principles.
• Valid driver’s license.
• Proof of minimum liability insurance coverage.

Responsibilities

• Provide case management services to an assigned group of consumers, including face-to-face visits in consumers’ homes or in the community.
• Conduct an initial assessment and complete a crisis care plan within 30 days of admission, and determine whether the consumer has urgent needs.
• Continually assess and adjust service levels to stabilize consumers.
• Respond to crisis situations and provide needed services and interventions.
• Facilitate care planning and help identify consumer needs, goals, and priorities for the coordinated care plan.
• Complete crisis risk assessments for consumers discharging from the hospital.
• Participate in training to update knowledge and skills and maintain standards and certification or personal licensure.
• Coordinate and monitor services related to court responsibilities and expectations.
• Prepare court documentation and provide testimony in court.
• Provide supportive therapy, symptom education, skill development, and psychosocial rehabilitation to help consumers live in the least restrictive setting and function in the community.
• Help consumers identify community and informal supports for recovery.
• Collaborate with community agencies, including law enforcement, and other individuals to provide needed services and support.
• Maintain accurate and timely clinical records in accordance with federal, state, and agency requirements.
• Provide at least 50 percent of service contacts in community, non-office-based, or non-facility-based settings.
• Advocate for consumers with mental illness and substance use disorders and provide community education.
• Maintain current knowledge and skills related to treatment and recovery for consumers with mental health and substance use needs.
• Coordinate care with other programs and individuals across the department.
• Participate in supervision and/or staffing with the program supervisor or team lead.
• Demonstrate commitment to county safety and risk management efforts.

What This Job Offers

• Job Type: Full-time