Crisis Case Manager

Concord Counseling Services • Westerville, OH

1d

About The Position

Concord Counseling Services is seeking a compassionate, resilient, and highly motivated Crisis Case Manager to provide intensive, community-based services to adults experiencing chronic or recurring behavioral health crises. Clients may be facing serious mental illness, psychiatric hospitalization, housing instability, substance use concerns, and other significant life challenges.

The Crisis Case Manager helps individuals transition from hospitals back into their communities, connect with critical services, strengthen support systems, and reduce the need for future crisis interventions. The role involves working with clients in community settings, homes, hospitals, and other natural environments, and supporting their movement from instability toward recovery and greater independence.

Requirements

• Bachelor's degree in Social Work, Counseling, Human Services, Psychology, or a related field.
• Knowledge of serious mental illness, co-occurring disorders, crisis intervention, and community resources.
• Valid driver's license, reliable transportation, and ability to travel throughout the community.

Nice To Haves

• Ohio licensure as an LSW, LPC, or other qualifying behavioral health credential.
• At least one year of experience providing crisis services, community psychiatric support, intensive case management, or related behavioral health services.

Responsibilities

• Build trusting relationships with individuals experiencing complex behavioral health challenges.
• Provide intensive, person-centered case management services in community settings, homes, hospitals, and other natural environments.
• Help clients navigate behavioral health treatment, medical care, housing, employment, public benefits, and community resources.
• Support individuals during crises and help them develop strategies for long-term stability.
• Participate in hospital treatment team meetings and discharge planning to support successful community transitions.
• Coordinate care among clients, families, healthcare providers, social services, and community partners.
• Advocate for clients and help them develop the skills and confidence to live as independently as possible.
• Monitor outcomes and support progress toward goals that improve functioning, reduce hospitalizations, and enhance quality of life.

Benefits

• Competitive pay and paid mileage.
• Generous paid time off, including four self-care days per year.
• Comprehensive benefits package.
• Free CEUs.
• Flexible work schedule.

What This Job Offers

• Job Type: Full-time