Crisis Case Manager - Behavioral Health

MIND 24-7•Phoenix, AZ

7d•Onsite

About The Position

MIND 24-7 is hiring a Crisis Case Manager to coordinate care for patients receiving psychiatric medication management. The role supports discharge planning, care transitions, access to prescriptions and essential services, and continuity of care in a 24/7 behavioral health setting. The position is on-site in Phoenix, Arizona, with a schedule of three 12-hour shifts from 7:00 a.m. to 7:30 p.m. The role works with patients, families, guardians, pharmacies, outpatient providers, and interdisciplinary care teams.

Requirements

One to two years of experience in case management, care coordination, or behavioral health services.
Level 1 Fingerprint Clearance Card, or ability to obtain one upon hire.
Strong communication, time management, and organizational skills.
Familiarity with EHR systems and HIPAA compliance.
Equivalent experience in a behavioral health, social work, or medical office setting is also encouraged.

Nice To Haves

Associate’s or Bachelor’s degree in healthcare, behavioral health, human services, or a related field preferred.
Bilingual English/Spanish.

Responsibilities

Coordinate discharge planning and ongoing care for patients under psychiatric medication management.
Schedule follow-up appointments with outpatient psychiatric providers and therapists.
Support patient access to prescriptions, transportation, insurance coverage, and social services.
Communicate with pharmacies, families, guardians, and care teams to ensure continuity of care.
Document case management activities in the Electronic Health Record (EHR) system.
Participate in interdisciplinary team meetings and contribute to holistic care planning.