Behavioral Health Case Manager
About The Position
Vynca is seeking a Behavioral Health Case Manager, internally titled Clinical Lead Care Manager (CLCM). Under the direction of the ECM Clinical Manager, the CLCM serves as the client’s primary point of contact and coordinates with the client’s providers, including doctors, specialists, pharmacists, and social services providers, to align care with the client’s needs. The role manages client cases, coordinates health care benefits, provides education, and facilitates timely, cost-effective access to care. The CLCM collaborates with clients’ caregivers and family support persons, providers, and other Care Team members to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefits. The position provides remote care management and services where members live, seek care, or can most easily access them, including office-based, telehealth, and field-based services. Applicants are currently being considered only from Arizona, California, Colorado, Illinois, Nevada, Oregon, Texas, Utah, and Washington. The role may involve remote and/or in-person work and occasional travel for job duties, training, or company events. Employees in patient-, client-, or customer-facing roles must be vaccinated against influenza; requests for religious or medical accommodations will be considered but may not always be approved.
Requirements
- Active, unrestricted LCSW, LMFT, or LPCC license in California.
- At least 1 year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
- Working knowledge of government and community resources related to social determinants of health.
- Excellent oral and written communication skills.
- Positive interpersonal skills.
- General computer skills and working knowledge of Google Workspace, MS Office, and the internet.
- Ability and willingness to work Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time, with the possibility of evenings and weekends.
Nice To Haves
- Bilingual English/Spanish.
Responsibilities
- Assess member needs related to physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referrals or linkage to community-based services and supports.
- Oversee development of client care plans and goal setting.
- Offer services where members reside, seek care, or find most accessible, including office-based, telehealth, or field-based services.
- Connect clients to needed social services and supports.
- Advocate for clients with health care professionals, such as primary care providers.
- Use evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
- Conduct outreach and engagement to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system.
- Evaluate client progress and update SMART goals.
- Provide mental health promotion.
- Arrange transportation, such as ACCESS.
- Complete documentation, including outcome measures, within the timeframes established by individual care plans.
- Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems.
- Complete monthly reporting to ensure program compliance.
- Attend assigned training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
