Case Manager- Behavioral Health

Evara Health • Clearwater, FL

10d

About The Position

The Case Manager- Behavioral Health provides assessment, care coordination, and ongoing support to patients with behavioral health needs and their families. The role addresses social determinants of health, supports patient-centered goal setting, and promotes therapy engagement, continuity of care, and patient satisfaction. Working closely with providers and therapists, the Case Manager coordinates care plans and helps patients achieve their goals while supporting Evara Health’s commitment to quality, patient-centered care.

The Case Manager manages an assigned caseload, screens for common mental health and substance use disorders, and assesses social determinants of health to develop care plans. The role provides culturally competent, strength-based, recovery-oriented support through outreach, education, and assistance for patients and families. Responsibilities also include coordinating referrals to behavioral health services, substance use treatment, housing assistance, vocational rehabilitation, and other community resources; reinforcing clinical recommendations and treatment follow-through; monitoring patient progress through in-person and virtual check-ins; and using crisis intervention skills to support safety.

The position requires timely EHR documentation, tracking caseload activity and outcomes, completing quarterly patient summaries, and collaborating with patients, families, providers, and community partners. The Case Manager participates in caseload consultations and meetings with the program manager and complies with organizational, privacy, state, federal, and accreditation requirements. A Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse is required.

Requirements

• Bachelor’s degree from an accredited four-year college or university in social work, psychology, or a related human services field.
• Complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

• Certified Case Manager credential preferred but not required.

Responsibilities

• Manage an assigned patient caseload, screen for common mental health and substance use disorders, and assess social determinants of health to develop patient-centered care plans.
• Provide culturally competent, strength-based, recovery-oriented case management through ongoing outreach, education, and support for patients and their families.
• Coordinate internal and external referrals for behavioral health services, substance use treatment, housing assistance, vocational rehabilitation, and other community resources.
• Reinforce clinical recommendations, medication adherence, lab completion, nutrition guidance, and referral follow-through in collaboration with primary care providers and behavioral health professionals.
• Conduct in-person and virtual patient check-ins to monitor progress, identify health-status changes, and support treatment goals, including regular contact with patients on active safety plans.
• Use crisis intervention skills, help prevent crises when possible, ensure patient safety, and promptly report risks or concerns to the supervisor.
• Maintain timely and accurate EHR documentation, case notes, care plans, assessments, and outcome measures in accordance with Evara Health standards.
• Track caseload activity, patient follow-up, clinical outcomes, and service linkages; complete quarterly patient summaries and submit required data and reports on time.
• Participate in regular caseload consultations and meetings with the program manager to review patient needs, treatment progress, and job performance.
• Collaborate with patients, families, providers, and community partners while complying with Evara Health, HIPAA, state, federal, and accreditation requirements.

Benefits

• 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• 10 paid holidays each year, plus an additional paid day off for the employee’s birthday.
• Medical, dental, and vision coverage.
• Free healthcare services at Evara Health for eligible employees and dependents.
• Additional benefits and wellness resources.
• Employer retirement contributions of up to 4% of salary, with retirement-planning guidance and resources.
• Up to $1,500 per year toward continued education and professional development expenses for eligible employees.
• Quarterly incentive opportunities for eligible employees based on organizational, team, and performance goals.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time