Credit Services Account Manager

Warren Equipment Company•Midland, TX

15h

About The Position

The Credit Services Account Manager manages collection efforts and customer service functions for an assigned portfolio of accounts receivable. The role reviews credit applications, analyzes customer financial information, supports credit decisions and account maintenance, and works with customers and internal teams to resolve account issues. It also supports loan and finance documentation, payment processing, customer statements, and credit and finance department operations. The position requires travel of up to 10%. The work environment is usually quiet. While performing the job, the employee frequently stands, walks, and talks or hears; sitting and various other movements are required occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not considered safety sensitive.

Requirements

Three to five years of related work experience.
Technical skills in account reconciliation, credit extensions, and payment plans.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
Ability to write reports, business correspondence, and procedures.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to perform the stated physical activities and meet the position's vision requirements.
Ability to travel up to 10%.

Nice To Haves

Bachelor's degree in finance, accounting, or business preferred.

Responsibilities

Review credit applications and provide credit approvals for sales, rentals, parts, and service.
Conduct financial analysis, including review of third-party reports, and assist the Credit Manager with establishing customer credit limits.
Review and approve account adjustments and monitor the percentages of aged accounts.
Prioritize credit reviews for existing accounts.
Contact customers and interdepartmental personnel to resolve past-due receivables and other account issues; prepare and send collection letters as needed.
Complete credit reference requests from third-party vendors.
Assist with opening new accounts, setting up COD accounts, and updating account information.
Assist Cash Clerks with posting customer payments when allocation is unclear.
Investigate complaints, verify changes, correct account errors, and send invoices or account statements upon request.
Use credit reporting services to compile reports about potential customers' credit histories.
Maintain loan documentation files and monitor compliance with loan agreement terms.
Monitor established accounts' financial positions and bring irregularities to the Credit Manager's attention.
Offer opinions regarding customers' financial strength and creditworthiness and may make credit presentations.
Process check requests for customer refunds, account allocations, and general account cleanup.
Assist customers in completing loan or credit applications; interview applicants to obtain financial information.
Contact credit bureaus, banks, and other institutions to obtain applicant financial data.
Notify applicants of acceptance or rejection of applications by mail, telephone, or in person.
Maintain records of loan and credit applications and keep credit files and related filing current.
Assist Finance Managers with loan and finance documents.
Facilitate the mailing of monthly customer statements and maintain tax-exemption customer files.
Provide telephone support for the Credit and Finance departments.
Send internally received payments for local deposit or to the applicable lockbox.
Recommend accounts for placement with third-party collection agencies.
Complete special projects and other duties as assigned by the Credit Manager.