Credit Services Specialist

Federal Home Loan Bank of Cincinnati•Cincinnati, OH

7d•Hybrid

About The Position

The Credit Services Specialist maintains and performs one or more core Credit department functions and supports systems and processes across department operations. The role operates and helps enhance models, documents and analyzes processes, and assists with planning and implementing short- to medium-term objectives. It emphasizes customer satisfaction and interaction with internal and external customers to facilitate Credit department operations. The specialist performs daily credit-related operations, which may include advances, letters of credit, capital stock, advance pricing, membership changes, credit reporting, lien perfection, securities and loan collateral, and compliance activities. The role reconciles transactions, processes data, prepares reports, supports projects and process improvements, drafts solution requirements, tests Credit systems, and performs documentation and records-retention duties. It also provides primary or backup coverage for other department operations functions as assigned. The position has a hybrid working environment: three days in the office and two days working from home. It is designated high risk under the Bank’s Background Check policy, requiring a background check every two years as a condition of continued employment.

Requirements

Associate degree-level knowledge, normally acquired through completion of an Associate’s degree; business, finance, or accounting is preferred.
At least one year of related work experience.
Verbal, written, and interpersonal communication skills to interact effectively with internal and external contacts.
Ability to handle sensitive information and demonstrate professionalism, tact, and diplomacy.
Ability to work accurately and meet productivity and quality standards within required time constraints; strong attention to detail, organizational skills, and ability to multitask while handling large volumes of work.
Self-motivation and ability to work independently, recommend solutions, and prioritize workload in a fast-paced, continually evolving environment.
Working knowledge of Excel.
Working knowledge of financial-industry issues associated with assigned team functions to maintain appropriate workflow, controls, and procedures.
Interest in working with varied backgrounds and perspectives, and ability to promote empathy, respect, and inclusion among team members.

Nice To Haves

Related work experience in banking or financial services operations.
General knowledge of database management techniques.
Familiarity with SharePoint.

Responsibilities

Perform daily operations for assigned Credit-related functions accurately and promptly, including applicable advances, letters of credit, capital stock, advance pricing, membership changes, credit reporting, lien perfection, securities and loan collateral, and compliance activities.
Reconcile basic transactions of moderate to high risk and financial value in accordance with established policies and procedures; identify exceptions and assist with escalating complex inquiries.
Interact with Bank staff, regulatory agencies, vendors, customers, and other partners to route calls, process documentation, and complete credit-related actions; assist in communicating related policies, guides, and procedures.
Execute detailed transaction data entry, advance processing, loan and security pricing valuation, and trading or system reconciliations.
Prepare Board, Committee, SEC disclosure support, management, and ad hoc member-request reports; perform basic interpretation using general instructions, procedures, or prior practices.
Support project-plan implementation to help meet strategic plans, goals, and objectives and maintain department operating efficiency.
Support research and process analysis to identify effective methods and practices for projects or process improvements.
Assist in drafting solution requirements using job shadowing, interviews, business process descriptions, operating procedures, and policy guidance.
Test and validate assigned Credit systems and help ensure their ongoing functionality and validity.
Perform department documentation and custodial duties, including storage, inventory of legal documents and contracts, and records retention.
Serve as primary or backup support for other department operations functions requiring job-specific knowledge; perform other duties and special projects as assigned by management.