Credit Specialist

FERGUSON•Euless, TX

2d•$22 - $32

About The Position

The Credit Specialist manages a portfolio of process-focused customers and national accounts. The role oversees customer portal processes for purchase order delivery, invoicing, and payment, and performs a range of credit and collection functions. It works with customers and internal teams to resolve invoice issues, manage credit risk and outstanding debt, and support customer relations and enterprise business objectives.

Requirements

Proficiency in Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Access.
Ability to develop and deliver effective presentations.
Ability to use Ferguson's inventory, logistics, and customer relationship management systems.

Nice To Haves

1–3 years of experience in credit management or similar roles.
Knowledge of Bectran, Billtrust, Cash App, PowerBI, and Levelset platforms.

Responsibilities

Manage customers using portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
Monitor invoice status and identify root-cause issues in portals such as Ariba, Coupa, and Taulia; collaborate with EDI/E-Business on new or updated invoice submission automation and integration needs.
Handle sophisticated, large, or difficult credit accounts while maintaining positive customer relations and minimizing outstanding debts.
Keep credit and collection activities consistent with the organization's overall customer relations strategy.
Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
Contact customers regarding delinquent payments, prepare reports on credit and collection status, and identify and address problem debts.
Participate in associate meetings, communicate concerns to management, and strengthen internal and external relationships.
Support enterprise business and sales objectives through efficient performance of job responsibilities.