Credit Specialist

Holt of California•Pleasant Grove, CA

1d•Onsite

About The Position

Holt of California is a Caterpillar dealer that sells and services construction equipment, forklifts, and power generation equipment. The Credit Specialist works to maximize accounts receivable collections while maintaining customer goodwill. The position is located in Pleasant Grove, California. The role reviews customer accounts and aging reports, investigates and resolves payment issues, communicates with customers and internal teams, and pursues collection actions. It also involves assessing customer credit records, making account recommendations, and handling small claims proceedings. The employee must have a valid driver license and a clean DMV report.

Requirements

High school diploma or GED, or three to five years of relevant work experience and/or training and education.
Valid driver license and clean DMV report.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers and customers.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Knowledge of methods and remedies for collecting delinquent accounts, investigative techniques and information sources for locating people, relevant Civil Code provisions, and basic business math.
Ability to interpret written and oral instructions.
Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.

Responsibilities

Review accounts receivable aging reports and determine appropriate collection efforts.
Receive detailed information about outstanding invoices and credits; reconcile customer accounts.
Investigate and resolve short payments and other disputed charges.
Create extended payment contracts as approved by the Credit Manager.
Handle small claims proceedings, including filing and follow-up.
Seek input from other departments when necessary.
Discuss initial customer contact strategies with a supervisor based on retrieved facts.
Initiate written and telephone communication with internal and external parties.
Explain terms and provisions for open accounts and contracts.
Advise the supervisor of additional action required, such as legal small claims, on a case-specific basis.
Collect delinquent accounts.
Evaluate customer records and recommend account actions, including credit-limit extensions or other collection actions, based on payment history and purchase activity.
Exchange credit-rating and forwarding-address information with credit associations and other businesses.
Interview customers in person or by telephone to investigate complaints or correct account errors.
Perform other duties as assigned.