Credit Specialist

Idexx•Westbrook, ID

8h•Hybrid

About The Position

The Credit Specialist performs accounts receivable collection and customer-account reconciliation. The role reviews account information, contacts customers to collect overdue funds, negotiates and manages payment arrangements, maintains account information in systems, responds to research questions, and resolves issues. Each specialist manages a portfolio of accounts and completes activities according to a predetermined collection strategy. The position is onsite at IDEXX’s Global Campus in Westbrook, Maine, Monday through Friday from 8:30 a.m. to 5:00 p.m. Eastern Time during training. After training is completed, the position follows a hybrid schedule. The work involves technical and administrative duties carried out under established procedures with a moderate degree of supervision. The global finance team provides relevant, reliable, and timely financial services and partners in business decisions intended to enhance IDEXX’s long-term value for employees, customers, and shareholders. The role offers on-the-job training and career advancement opportunities; prior experience is not required.

Requirements

High school degree or equivalent combination of education and experience.
Accurate and efficient data-entry skills in a fast-paced, time-critical environment.
Detail-oriented, patient, organized, thorough, and able to multitask.
Ability to work with a variety of systems and databases.
Good verbal and written communication skills to support customer service and exchange information with a wide variety of people.
Ability to work independently and as part of a team.
Comfort using a computer and Microsoft Office.

Nice To Haves

Associate degree or equivalent.
Knowledge of SAP.

Responsibilities

Collect overdue receivables using multiple systems, including initiating outbound calls and responding to inbound calls.
Maintain positive customer relationships, encourage prompt payment, and resolve conflicts constructively.
Negotiate, manage, and process customer payment arrangements and plans.
Route customer disputes to appropriate parties for resolution.
Perform audits and validate and reconcile data for accuracy and compliance with established policies; resolve discrepancies and make corrections as needed.
Input, post, maintain, and process accounts receivable, customer, and other related data in financial accounts, systems, and databases according to established procedures.
Receive transaction information, including payment authorizations, from internal departments, customers, and others, and ensure it is complete before processing.
Respond to research questions and issues and exchange information with related departments, employees, customers, financial institutions, and others.
Interpret applicable policies and resolve routine issues without supervisory approval.
Train employees and others as needed.
Identify process-improvement opportunities and assist with implementation.
Manage a portfolio of accounts and complete collection activities according to the predetermined collection strategy.