Lead Credit Services

Charter Communications • San Antonio, TX

6d

About The Position

The Credit Services Lead supports Spectrum’s Credit Services team by handling questions and customer escalations. The role provides expert troubleshooting support, answers complex customer inquiries, and assists Managers with daily oversight. It works collaboratively with colleagues to support customers and one another. The position also offers opportunities to improve operational procedures and customer satisfaction, assist with training and monitoring team members, develop managerial skills and delegation, and apply creative problem-solving.

Requirements

• Four years of related work experience.
• Three years of experience resolving difficult and escalated issues.
• High school diploma or GED.
• Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations.
• Excellent written and verbal communication skills.
• Some travel is required.

Nice To Haves

• Bilingual Spanish.
• Ability to solve practical problems involving a variety of concrete variables and limited standardization.
• Knowledge of the ICOMS and CSG billing systems.
• Effective organization and time management when multitasking.

Responsibilities

• Handle questions and customer escalations for the Credit Services team.
• Troubleshoot issues and provide expert support.
• Answer complex customer inquiries.
• Assist Managers with daily oversight.
• Identify and present improvements to operational procedures and customer satisfaction.
• Assist with training and monitoring team members.
• Solve problems creatively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED