Credit Manager

Farmers Home Furniture•Wrightsville, GA

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines and issues customer lines of credit, conducts credit investigations, follows credit approval procedures to limit losses while growing store accounts receivable, and ensures customers with delinquent accounts are contacted and appropriate collection procedures are followed. This position supervises assigned staff and manages accounts receivable and collection operations. It reviews credit applications, verifies prospective customers’ financial status and reputation, establishes credit limits, and oversees collection activity, documentation, reporting, and preparation of accounts for possible legal action. The role also handles customer-file security and daily office and bookkeeping organization, follows cash-handling procedures, collects on returned checks and delinquent accounts, and may perform Store Manager duties or assist in other store departments as required. The position requires a high school diploma or GED, three years of experience in accounting/bookkeeping, loan processing, and/or collections (or an equivalent combination of training, experience, and education), and a valid State Driver’s License. Physical tasks may involve moderate effort, climbing, balancing, bending, kneeling, crouching, crawling, and handling objects weighing 12–50 pounds. Work may entail exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education.
Must possess and maintain a valid State Driver’s License.
Ability to evaluate, audit, and interpret data and use established criteria to identify alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate equipment, machinery, tools, and materials used to perform the job’s essential functions.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-based instructions; apply rational principles; and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable or subjective criteria.
Ability to perform physical tasks involving moderate effort, including some combination of climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require the ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.

Responsibilities

Supervise, direct, and lead assigned staff, including addressing employee concerns, directing work, disciplining, and providing guidance.
Manage and oversee accounts receivable and collection activities.
Review credit applications, investigate and verify prospective customers’ financial status and reputation, document findings, recommend approval or rejection, and establish credit limits.
Contact customers about overdue payments, use notices and other communications to encourage payment, travel to customers’ homes to collect late payments, assist with repossessions as needed, and ensure payments are posted.
Document correspondence and attempted correspondence with customers concerning accounts.
Review collection reports and analyze collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent accounts, organize collection workloads by delinquency, and delegate accounts to assigned staff.
Prepare paperwork for potential legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside collection agency.
Store and maintain customer files securely in fireproof cabinets, in alphabetical order and by account status, away from public access and sales-floor areas; follow customer-file and personal-information procedures.
Organize the office and ensure daily bookkeeping work and customer files are put away by the end of each business day.
Use the company’s Bookkeeping Checklist for daily bookkeeping work.
Deposit cash receipts into the store’s bank account in a night deposit bag on the day received; when possible, place the cash drawer fund in a bank night depository.
Leave cash drawers empty and open each night; lock unattended drawers, remove the key, and keep it with the employee assigned responsibility for the drawer by the Store Manager.
Follow other applicable areas of ARS 15.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other work documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, or other equipment as necessary.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.