Credit Manager

Farmers Home Furniture•Homerville, GA

10d

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role evaluates and approves or declines customer credit applications, conducts credit investigations, and issues lines of credit using procedures intended to limit losses while growing the store’s accounts receivable. The Credit Manager also ensures customers with delinquent accounts are contacted and appropriate collection procedures are followed. This position supervises assigned staff and manages accounts receivable and collection operations. It maintains customer files and administrative records, completes daily bookkeeping and cash-handling procedures, and operates office equipment as needed. The role may also perform Store Manager duties and assist in other store departments as required.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid state driver’s license.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, and materials used in the job.
Ability to use reference, descriptive, and advisory information effectively.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-form instructions, apply rational systems, and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals; ability to communicate orally.
Ability to work in conditions that may involve dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervise, direct, and lead assigned staff, including addressing employee concerns, directing work, disciplining, and providing guidance.
Manage and oversee accounts receivable and collection activities.
Review credit applications, investigate and verify prospective customers’ financial status and reputation, document findings, recommend approval or rejection, and establish credit limits.
Contact customers regarding overdue payments by telephone, text, mail, or in person; explain applicable terms; encourage and collect payment; assist with repossessions as necessary; and ensure payments are posted.
Document correspondence and attempted correspondence with customers concerning their accounts.
Review and analyze collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent account records, prioritize collection work, and assign accounts to staff as appropriate.
Prepare paperwork for legal action against severely delinquent customers and, with prior approval from the Store Manager, submit accounts to an attorney or outside collection agency.
Maintain customer files in a fireproof cabinet, in alphabetical order and organized by account status; keep files in office areas that are not accessible to the public and follow customer-file and personal-information procedures.
Organize office work and ensure daily bookkeeping work and customer files are put away by the end of each business day.
Use the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposit cash receipts into the store’s bank account in a night deposit bag on the day received; leave cash drawers empty and open each night, secure unattended drawers, and follow cash-drawer key procedures.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, and/or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as needed.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.