Credit Manager

Erie Materials•Syracuse, NY

12d

About The Position

The Credit Manager works with customer and branch employees to provide current information about customer accounts and support the sales process. The role also works with customers to keep accounts receivable current and ensure timely payment. It involves day-to-day interaction with Erie Materials sales branches, customers, and customer Accounts Payable departments.

Requirements

Minimum of 1 to 2 years of progressive experience in finance or banking.
Ability to multitask and demonstrated attention to detail.
Proficiency with computer applications, including Microsoft Office, with higher-level proficiency in Excel and Word.
Organizational skills and the ability to prioritize a high-volume workload while working independently.
Ability to work independently and with a team across multiple parts of the organization.
Negotiation skills to resolve conflict and build good customer relationships.
Goal-oriented approach.
Strong analytical, technical, and research skills.
Effective time management and task prioritization.
Discretion and independent judgment in resolving payment plan options.
Problem-solving skills for competing priorities and incomplete data.
Concise written and oral communication skills with customers and coworkers.
Ability to draft detailed quotes, proposals, and written correspondence.
Ability to present cost analyses and recommendations to management and customers.
Ability to communicate and work with personnel with varying financial backgrounds.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to follow detailed written or oral instructions and solve problems involving multiple options and variables.
Valid driver’s license.

Nice To Haves

Two-year college business degree preferred, but not required.

Responsibilities

Review customer accounts for sales branches and determine whether credit warrants approving orders.
Answer customer calls, review account status, and take payments.
Address questions about month-end statements, research customer issues, and communicate resolutions.
Review account status daily and contact customers about balances and expected payments.
Secure customer commitments to pay and follow up on payments that are not received as promised.
Send letters to customers with delinquent accounts and document customer communications in customer notes.
Determine whether accounts should be referred to collections and communicate with the collection agency after referral.
Periodically review customer accounts to determine whether credit limits are appropriate.
Review and approve or deny credit account requests from prospective customers.
Set up and maintain customer credit accounts in the ERP system and update them as needed.
Process and approve Builder Bundle purchases and large jobs.
Create CHAX checks for customers on COD orders or regular payments for all branches.
Capture customer documents in the Document Storage System.
Assist Accounts Receivable with NSF checks and place checks with UTA for collections.
Review weekly sales call reports for relevant customer information.
Manage an assigned customer account base and maintain the primary relationship with each customer's Accounts Payable department.