Credit Manager

Farmers Home Furniture•Monroe, GA

13d

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection activities. The role evaluates customer credit applications, conducts credit investigations, and approves or declines and issues lines of credit in accordance with procedures intended to limit losses while growing the store’s accounts receivable. The Credit Manager also ensures delinquent customers are contacted and appropriate collection procedures are followed. This position supervises assigned staff and manages accounts receivable and collection operations. It maintains accurate customer files and administrative records, completes daily bookkeeping tasks, follows procedures for safeguarding customer information and cash, and may perform Store Manager duties or assist other store departments as required. The work involves customer contact, collection activity that may include travel to customers’ homes, and use of office equipment. The role requires a high school diploma or GED, three years of relevant experience or an equivalent combination of training, experience, and education, and a valid state driver’s license.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or an equivalent combination of training, experience, and education providing the required knowledge, skills, and abilities.
Must possess and maintain a valid state driver’s license.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in evaluating consequences and selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, and materials used in the work.
Ability to use a wide variety of reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions; apply rational systems; and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating measurable and subjective information.
Physical ability to exert moderate effort and perform activities such as climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to perform essential functions that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervise, direct, and lead assigned staff; address employee concerns and problems, direct work, discipline employees, and provide general guidance.
Manage and oversee accounts receivable and collection operations.
Review credit applications; investigate and verify prospective customers’ financial status and reputation; document findings; recommend approval or rejection; and establish credit limits.
Contact customers about overdue payments, explain applicable sales, service, or credit terms, and seek payment; send letters, texts, or late-charge notices; travel to customers’ homes to collect late payments; assist with merchandise repossessions as needed; and ensure payments are posted.
Document correspondence and attempted correspondence with customers about their accounts.
Review and analyze collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent account records, prioritize collection workload, and determine which accounts to assign to staff.
Prepare paperwork for potential legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside collection agency.
Store and maintain customer files in a fireproof cabinet, in alphabetical order and by account status, in a nonpublic office area; keep files out of sales-floor areas and follow customer-file and personal-information procedures.
Organize office work and ensure daily bookkeeping work and customer files are put away by the end of each business day.
Use the company’s Bookkeeping Checklist for daily bookkeeping work.
Deposit cash receipts into the store’s bank account in a night deposit bag on the day received; when possible, leave the cash drawer fund in a bank night depository; leave cash drawers empty and open each night; and lock unattended drawers with the key removed and held by the employee assigned by the Store Manager.
Follow all other areas of ARS 15.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as needed.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.