Corporate Account Manager

ClassPass

5d

About The Position

Playlist is building a platform for intentional living, connecting people with experiences in fitness, wellness, and beyond through brands including Mindbody and ClassPass. ClassPass offers fitness and wellness experiences worldwide. The Corporate Account Manager, based in the US, serves as the primary contact for corporate clients and builds long-term relationships through regular communication. The role acts as a trusted advisor, drives client engagement and employee adoption of ClassPass, and identifies opportunities to upsell. It focuses on retaining clients, expanding partnerships, meeting evolving client needs, and contributing to client satisfaction and company growth.

Requirements

• At least 2 years of experience in account management or a sales-related role.
• Strong communication and relationship-building skills.
• Detail-oriented problem-solving skills and ability to manage multiple projects simultaneously.
• Ability to analyze data and apply insights to improve client outcomes.
• Experience with CRM systems such as Salesforce.
• Demonstrated success in partnership management and a track record of high performance.
• Right to work in the United States.

Nice To Haves

• Knowledge of the fitness and employee benefits industries.

Responsibilities

• Build and maintain relationships with corporate clients by understanding their needs and goals to support long-term partnerships.
• Engage regularly with clients, prioritize key accounts through quarterly check-ins, reinforce value, and identify upselling opportunities.
• Recommend additional services or features aligned with client objectives, using negotiation and persuasion to grow accounts.
• Analyze engagement metrics, identify trends and gaps, and provide tailored solutions to improve retention, enrollment, and client satisfaction.
• Deliver presentations and organize promotional activities to increase employee participation and explain ClassPass benefits.
• Provide customer support, resolve issues efficiently, and ensure a seamless client experience.
• Collaborate with the US Launch Specialist to support smooth client onboarding and contribute to global account management projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed