Account Manager (Corporate)

Kleenmark Services Corp•Appleton, WI

About The Position

The Account Manager is responsible for overall customer satisfaction for assigned accounts, supporting account financial success, supervising staff, and promoting KleenMark’s services and brand. The role includes maintaining customer relationships, monitoring account activity and budgets, selling services and products, developing employees, and promoting safe work practices. The position reports to the Branch Manager and is full-time. The posting lists first, second, and third shifts, as well as weekends.

Requirements

3 to 5 years of related experience, or additional years of education and experience.
Excellent communication, leadership, organization, and problem-solving skills.
Ability to be flexible and multitask.
Understanding of Microsoft Office products, including Word, Excel, and Outlook.

Nice To Haves

College degree in Business Administration or another business-related discipline preferred.
Spanish language ability is mentioned, but the posting text is incomplete (“Spanish langua”).

Responsibilities

Manage overall satisfaction of assigned accounts and ensure company policies and procedures are followed.
Coordinate with other departments, including Sales, HR, and KMD, as needed.
Supervise staff and support their performance, development, and training.
Manage the financial success of assigned accounts or territory; maintain and evaluate account activity summaries, payroll reports, and budget reports.
Complete required paperwork and monitor and analyze payroll and budget reports.
Sell services and products to current and prospective clients to increase revenue.
Build and maintain long-term customer relationships and ensure customer satisfaction.
Maintain the Quality Assurance Program through KleenMark Connect and conduct customer business reviews.
Conduct monthly building inspections to help ensure high quality.
Respond to customer requests, resolve issues, and follow up to confirm completion.
Participate in start-up processes as required.
Grow customer accounts by bundling services and consumable products.
Provide excellent customer service to internal and external customers.
Work with HR on employee training, workers’ compensation, recruiting, and disciplinary matters.
Coach, develop, motivate, and train employees; help organize employee training programs.
Provide employees with the supplies and equipment needed to do their jobs and ensure they perform cleaning functions.
Conduct annual employee reviews on time.
Participate in quarterly Account Manager training and relevant outside professional organizations.
Promote a safe work environment and follow and enforce company safety programs, rules, and monthly safety topics.
Assist HR with documenting on-the-job accidents, including collecting documentation and photos, and work with HR and injured employees to properly document incidents.
Follow KleenMark’s green practices.

Benefits

Medical, vision, and dental insurance for qualifying positions.
Personal time off (PTO) for qualifying positions.
Seven paid federal holidays after 90 days for qualifying positions.
Employee referral bonus.
Instant pay access through DailyPay.
Employee recognition program, including Employee of the Month, Quarter, and Year.
Opportunities for growth within the company.
Work/life balance.
Personal protective equipment provided or required.
Monthly safety training for all employees.
Medical insurance.
Life insurance.
Dental insurance.
Vision insurance.
Paid vacation.
Paid sick days.
Paid holidays.
401K/403b plan.