Account Manager Lead - Corporate

ElevenLabs•San Francisco, CA

9d•Remote

About The Position

ElevenLabs is hiring an Account Manager Lead to lead its Corporate Account Management team, serving a high-volume post-sales segment. The role combines people leadership, strategic direction, and direct customer engagement to improve post-sales outcomes and deliver measurable value across a large portfolio of accounts. It is a revenue-critical position focused on scaling the Corporate segment as the business grows. The lead owns team performance across quota, retention, expansion, and cross-sell goals. They will develop repeatable playbooks for renewals, expansion, and adoption; embed AI agents and automation into account-management workflows; and build AI fluency across the team. The role also sets direction for Corporate segmentation and staffing, partners with RevOps, Comp/Finance, and CX leadership, and represents customer perspectives in leadership discussions about product roadmaps, tooling, and revenue strategy. The position is remote-first and can be performed from anywhere in the U.S., provided the employee can work across GMT-4 to GMT-7 time zones. New York and San Francisco are preferred, but not required.

Requirements

At least 5 years of experience in Account Management, Sales, Customer Success, or post-sales roles within SaaS; meaningful exposure to high-volume, transactional, or corporate-segment books of business is ideal.
Proven record of owning and exceeding revenue targets, including renewals, expansion, NRR/GRR, and cross-sell.
At least 2 years of direct people leadership experience managing AMs or CSMs, driving team quota, and developing talent through coaching and enablement.
Ability and passion to build a high-performance, feedback-driven culture grounded in accountability and customer impact.
Deep AI fluency: daily use of AI tools, understanding of AI agents and automation, and readiness to lead a substantial change in how work is designed and executed.
Strong player-coach mindset and comfort managing accounts directly while leading others.
Expertise in post-sales methodologies and best practices, such as success planning, adoption frameworks, and ROI storytelling, adapted to a high-volume, scaled motion.
Strategic operational thinking, including sound judgment on segmentation, playbook design, and processes as account volume grows.
Strong analytical and operational skills, including using data to identify performance trends, optimize workflows, and forecast outcomes across a large book.

Nice To Haves

Hands-on experience with ElevenLabs, Salesforce, Gong, Lemlist, or Sigma.
Ability to improve data quality, visibility, and usage insights across the team.
Based in New York or San Francisco, where the employee can work from an ElevenLabs office.

Responsibilities

Lead, coach, and develop a high-performing Corporate Account Management team, with responsibility for team quota performance, retention, expansion, and cross-sell goals across a high-volume book of business.
Drive revenue outcomes and establish a team culture that treats expansions and cross-sells with the rigor of quota-carrying sales functions.
Design and implement scalable, repeatable playbooks for renewals, expansion, and adoption across hundreds of accounts.
Embed AI agents and automation into account-management workflows to support growing account volume without relying solely on increased headcount.
Promote AI fluency by setting expectations, building team capability, and encouraging experimentation with and adoption of AI-powered approaches.
Set strategic direction for Corporate segment structure and staffing as the business scales, in partnership with RevOps, Comp/Finance, and CX leadership.
Represent the voice of the customer in leadership discussions and influence roadmap, tooling, and revenue strategy.
Manage accounts directly while leading team members in their own portfolios.