Account Manager, Corporate Subscriptions

Dow Jones & Company•New York City, NY

About The Position

The Account Manager, Corporate Subscriptions, manages and grows corporate subscription accounts within an assigned territory. The role serves as a strategic partner to clients, ensuring renewals, generating new revenue, and maximizing client value. It is part of the Sales & Account/Client Management team within Dow Jones’s Enterprise Subscriptions organization, which grows and manages B2B subscriptions to premium news brands and products. The team works across sales, marketing, product, customer success, and data and insights to drive subscriber growth, engagement, retention, and revenue.

Requirements

At least 5 years of experience.
Strong ability to build and maintain client relationships.
Experience acting as a trusted advisor to help customers maximize product value.
Ability to stay up to date on product offerings, including Dow Jones enterprise subscription solutions.
Experience gathering customer feedback and collaborating with Product, Support, and Marketing teams to drive improvements.
Background in subscription-based sales or enterprise account management.
Proficiency in Salesforce or other customer success platforms.

Responsibilities

Drive renewals, reduce churn, and identify appropriate upsell opportunities within the assigned account base.
Act as a trusted advisor and maintain regular communication with customers.
Generate and qualify leads through networking, cold calling, and inbound marketing efforts.
Negotiate and close deals to meet and exceed revenue targets.
Conduct virtual and in-person client meetings to establish relationships and develop new pipeline opportunities.
Manage the sales pipeline using Salesforce and other sales-related resources.
Provide training, resources, and best practices to maximize product adoption.
Proactively address customer concerns and challenges to support retention and growth.
Achieve individual revenue targets.
Gather customer feedback to inform new product development and improvements.
Advocate for customers internally by working with product, support, and marketing teams.
Stay up to date on Dow Jones enterprise subscription solutions.