Customer Success Associate Manager, Corporate & Enterprise Subscriptions

The Information•New York, NY

7d•$90,000 - $110,000•Hybrid

About The Position

The Information is seeking a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of approximately 300 or more corporate and enterprise customers. The role focuses on strong retention, proactive risk management, and seamless onboarding and provisioning, including SSO access and API/MCP feed setup and trials. It is a mid-level Customer Success role working closely with Customer Success leadership and the Enterprise Sales team. The position also serves as the primary point of contact for day-to-day customer needs involving access, usage, billing coordination, and subscriptions. It is hybrid, with office attendance required three days per week, and applications are accepted only from people eligible to live and work in the United States.

Requirements

At least 3 years of experience in customer success, account management, or client services; B2B/SaaS experience preferred.
Experience managing a high volume of accounts simultaneously.
Comfort owning renewal conversations, including pricing and terms.
Working knowledge of SSO/SAML, APIs, or data delivery products, and comfort troubleshooting with technical stakeholders.
Strong organizational and time-management skills.
Familiarity with CRM systems; Salesforce preferred.
Clear communication skills and a customer-first, commercially aware mindset.

Nice To Haves

B2B/SaaS experience.
Experience in subscription-based businesses.
Familiarity with Salesforce.

Responsibilities

Own renewal processes for a portfolio of approximately 300 or more corporate and enterprise accounts.
Manage renewal timelines, outreach, and execution 90 to 120 days before contract expiration.
Ensure customers understand renewal terms, pricing, and next steps.
Monitor usage and engagement to identify churn risk early and take corrective action.
Escalate at-risk renewals and account issues to Customer Success and Sales.
Route seat additions and upsell interest surfaced during renewals to Sales.
Maintain accurate renewal tracking and forecasting in Salesforce.
Configure SSO access, domain permissions, and seat provisioning for new and renewing accounts.
Set up and manage API and MCP feed access for customers.
Run feed trials end-to-end, including setup, timelines, and usage monitoring.
Track trial engagement and hand off conversion-ready trials to Sales.
Coordinate with Product and Engineering to resolve access and delivery issues.
Serve as the primary point of contact for day-to-day customer needs involving access, usage, billing coordination, and subscriptions.
Maintain accurate Salesforce account records, including renewal dates, contacts, and risk indicators.
Report on renewal progress, retention, and net revenue retention.
Identify upsell and expansion signals inside and outside the current department or cost center, and hand off qualified opportunities to Sales.
Support Sales with account context, usage data, and renewal timing to enable successful conversations.

Benefits

Company-paid medical, dental, and vision coverage for employees and their dependents.
Medical coverage that includes fertility care and $0 copays for in-office mental health visits with in-network providers.
Paid parental leave.
Paid time off that increases with tenure.
401(k) plan with employer matching contributions.
Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.
Fitness and wellness stipend.
Monthly cell phone reimbursement.
Company-sponsored lunches in the office every Monday.
Commuter benefits.
Supportive, inclusive, and diverse work environment with a zero-tolerance policy for harassment.
Annual salary range of $90,000 to $110,000 USD, plus bonus and benefits.