Enterprise Customer Success Manager
About The Position
Too Good To Go is a social impact company focused on reducing food waste. Through its marketplace app, the company connects businesses with surplus food to consumers who can purchase it at a discount, and it also develops educational tools, business solutions, and legislative initiatives. The Enterprise Customer Success Manager leads US partnerships and manages a portfolio of strategic key accounts. The role oversees the full account lifecycle, from onboarding through ongoing optimization, and builds relationships with senior stakeholders. Using a proactive, consultative, and data-driven approach, the manager identifies opportunities to increase meals saved, grow account value, and expand product adoption. The role develops and executes strategic account plans, leads performance reviews such as Quarterly Business Reviews, and drives retention at headquarters and store levels. The manager pitches Too Good To Go’s product portfolio, works with Sales, Store Operations, and Marketing, and supports store coverage, supply quality, and a seamless partner experience. The position calls for a proactive, organized, experienced account leader who can manage work through ambiguity, communicate effectively, use data to influence decisions, and contribute to the team’s scalability through documentation and process improvement.
Requirements
- Previous experience in sales, customer success, business development, or account management, specifically selling to VP-level and higher stakeholders.
- Strong accountability and demonstrated ability to manage and meet key performance indicators.
- Excellent communication skills, including the ability to engage and hold the attention of a room.
- Strong commercial acumen and appropriate assertiveness to move deals forward.
- Proactive, solution-focused mindset emphasizing growth and curiosity.
- Polished, detail-oriented, humble, and collaborative professional approach.
- Ability to analyze raw data and create performance reports and projections to identify trends, opportunities, and issues.
- Enthusiasm for sustainability, food-waste reduction, and environmental issues.
- Strong communication, problem-solving, project management, time management, organizational, and documentation skills.
- Experience with sales CRM, project management, and analysis tools; examples include Salesforce, Ninja, Looker, and Asana.
- High competency with Google Drive tools, including Sheets, Docs, and Decks.
Nice To Haves
- Experience with value-based selling and/or the MEDDICC methodology.
- Bachelor’s degree in business, marketing, or a related field.
- Industry experience in food, hospitality, media, or technology.
Responsibilities
- Own customer health and success from launch through expansion, with a focus on optimizing meals saved.
- Analyze store data to forecast meal savings, identify and communicate risks proactively, and develop resolution strategies.
- Provide consultative recommendations on food-saving practices.
- Lead and present regular client meetings, both in person and by video conference.
- Oversee client program execution and train new stores in collaboration with store-level contacts and senior stakeholders.
- Manage an assigned portfolio autonomously, maintaining strong relationships and meeting business KPIs.
- Develop strategic account plans and conduct regular performance reviews, including Quarterly Business Reviews.
- Drive retention at headquarters and store levels and identify opportunities to grow account value and product adoption.
- Pitch the full product portfolio to introduce new categories and increase partner engagement.
- Collaborate with Sales, Store Operations, and Marketing to support store coverage, supply quality, and partner experience.
- Contribute to key account team scalability through documentation and process optimization.
- Represent client needs within Too Good To Go and contribute to the company’s food-waste reduction mission.
- Manage pipelines and portfolios, using targeted upselling and cross-selling to expand partnerships.
- Coordinate launches across multiple regions and meet monthly meals-saved milestones.
Benefits
- Hybrid working from company offices and home.
- Extra parental leave and days off beyond local legislation, plus the option to take an extra week of unpaid leave.
- 100% employer-paid health coverage options for the employee, including medical EPO, dental, and vision plans.
- 50% employer-paid health coverage options for family members.
- Additional days off for significant life events.
- Regular social events, including summer and winter parties.
- Coffee, snacks, and fully equipped kitchens.
- Monthly free Surprise Bag.
- Paid volunteer time through the Shareback volunteering programme.
- Employee Resource Groups: Women in the Workplace, P.R.I.D.E., People of Colour, and Functionally Diverse.
- Personal and professional development opportunities.
- Inclusive, values-driven company culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
