Collections and Accounts Receivable Specialist

Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op•Louisville, KY

11d•Hybrid

About The Position

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is seeking a Collections and Accounts Receivable Specialist to join its accounting team. This role manages customer collections, supports customer billing and account maintenance, coordinates dispute resolution, and assists with management of accounts receivable balances. It is a primary customer contact for outstanding invoices, payment inquiries, account updates, and billing questions, and works collaboratively with business partners. This is a non-exempt, hourly, first-shift position. The schedule is Monday through Friday, with a hybrid arrangement of three days in the office and two days remote.

Requirements

Associate’s degree in Accounting, Finance, Business Administration, or a related field is required; the posting also describes this qualification as preferred.
Minimum of four years of collections, accounts receivable, accounting, or customer service experience is preferred.
Ability to manage and collect on a large volume of accounts and communicate frequently with business partners.
Strong customer service and relationship management skills.
Decision-making ability to place sales orders on hold, which can affect delivery orders.
Excellent verbal and written communication skills.
Ability to handle difficult collection conversations professionally and understand their impact, including conversations with business owners and their teams.
Strong problem-solving and investigative abilities.
Ability to meet deadlines across multiple priorities in a fast-paced environment.
Attention to detail and commitment to accuracy.
Strong organizational and time-management skills.
Proficiency with Microsoft Office applications, particularly Excel and Outlook.

Nice To Haves

Experience with collections software such as Paystand and NetSuite.

Responsibilities

Contact customers about past-due balances by phone, email, and account reviews.
Monitor aging reports and follow up on delinquent accounts.
Escalate accounts with elevated collection risk or unresolved payment issues to leaders.
Document customer communications in writing.
Provide account status information for monthly accounts receivable review meetings.
Assist customers with billing and invoice-related questions.
Collaborate with teams across the organization to resolve customer disputes.
Review accounts receivable payment applications and identify discrepancies.
Process customer refunds for deposits and overpayments.
Review membership refunds and patronage payments to ensure customers are in good standing.
Assist with customer credit application requests and maintain customer files.
Monitor automated customer maintenance reports and coordinate necessary updates.
Monitor returned ACH payment notifications and coordinate follow-up actions.
Prepare documentation and supporting records for internal and external audit requests.
Participate in team meetings, training sessions, and one-on-one development discussions.
Provide backup accounts receivable support, including customer payment inquiries, invoice research, account reconciliation items, cash application, and billing-related follow-up.
Perform other duties as assigned.