Client Project Coordinator 1

Pace® Analytical Services•Huntersville, NC

1d•Onsite

About The Position

The Client Project Coordinator provides administrative support to the Project Management Team and serves as a liaison between project management and sample receiving/log-in to help successfully intake and manage client work. The role supports project setup and coordination by managing project documents and information, responding to client needs, and helping ensure work is routed and processed appropriately. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, with up to a one-hour unpaid lunch, and pays $18 per hour. Work is performed in an office setting.

Requirements

Bachelor’s degree in business administration, chemistry, biology, or a closely related field and one year of customer service experience, or an equivalent combination of education, training, and experience.
Knowledge of customer service principles, practices, and techniques.
Knowledge of computer applications and systems related to the work.
Ability to interact with individuals from varied socioeconomic, ethnic, and cultural backgrounds, including in occasionally confrontational or strained situations.
Knowledge of correct business English, including spelling, grammar, and punctuation.
Ability to provide professional-level customer service in a variety of markets.
Ability to train others in relevant policies and procedures.
Ability to prepare functional reports, correspondence, and other written materials.
Ability to use initiative and independent judgment within organizational and department guidelines.
Ability to use tact, discretion, and prudence in work-related interactions.
Ability to contribute effectively to team or work-unit goals, objectives, and activities.
Ability to establish and maintain effective working relationships.
Mobility to work in an office setting and use standard office equipment; stamina to sit for extended periods; strength to lift and carry up to 10 pounds; and vision, hearing, and speech sufficient to perform the stated job functions.

Responsibilities

Oversee, review, complete, and process project management forms, documents, databases, and related materials and information.
Act as a liaison regarding client project needs and provide guidance and suggested actions to the Pace team to ensure successful project setup.
Direct client calls and requests to the appropriate project manager for follow-up.
Schedule and enter bottle orders into the container order system based on clients’ sample needs.
Review the login dashboard and update information and confirmations as necessary.
Assist with developing or participating in project management or cross-functional project or program objectives, including proposed budgets, timelines, materials, personnel, and other project requirements; receive direction and present information to management.
Interpret and apply department policies and procedures, and assist with applicable laws, rules, and regulations, seeking guidance as needed.
Contribute suggestions and participate as an active member of a work team to support departmental service efficiency and effectiveness.
Promote Pace’s mission by behaving courteously and cooperatively with customers and staff and supporting a harmonious, effective workplace.