Project Coordinator Client Services

Quad Med Medical Clinic•Springfield, MO

1d•Onsite

About The Position

The Project Coordinator Client Services manages individual client relationships and projects on behalf of Bass Pro Shops and Quad. The role serves as the primary day-to-day contact for the client team onsite and coordinates project execution to meet the client’s marketing and copywriting goals. The coordinator manages multiple complex projects, timelines, task lists, and cross-functional work while maintaining client relationships and ensuring timely, accurate delivery of services. The role requires positive, collaborative engagement consistent with Quad’s culture and values, effective communication with client teams and internal stakeholders, and adherence to established processes. The coordinator attends planning meetings, provides written confirmations and reports, and escalates issues to management when necessary.

Requirements

Minimum 2 years of experience in project management or administrative services.
Strong written and verbal communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to inform staff about project objectives.
Ability to respond quickly and effectively to client needs and issues.
Ability to understand and communicate issues verbally and in writing to clients, associates, and management.
Ability to relate to and develop relationships with client low- and mid-level management.
Ability to understand and manage execution of tasks to achieve client marketing goals.
Ability to foster teamwork and cooperation within the Client Service team.
Ability to set and prioritize goals and achieve them on schedule.
Flexibility to adjust to rapidly changing requirements and schedules.
Analytical approach to problem solving.
Ability to act on own initiative.
Willingness to take direction from superiors.
Ability and willingness to build and maintain positive relationships quickly.
Willingness to work with peers and other Quad departments to improve quality and performance.

Nice To Haves

Bachelor’s degree in advertising, communication, marketing, or a related field is preferred but not required.
Experience with MS Word, MS Excel, MS PowerPoint, Outlook, ChatGPT, Jira, and Adobe Workfront is preferred but not required.
Appropriate education and/or experience may be substituted on an equivalent basis.

Responsibilities

Act as the primary day-to-day contact with the client team onsite.
Develop and manage project timelines and task lists.
Understand and manage the execution of tasks to achieve the client’s marketing and copywriting goals.
Display positivity in engagements at all levels, demonstrating Quad culture and values.
Manage complex projects simultaneously.
Attend regular planning meetings and provide detailed written confirmation or reports.
Manage work effectively across internal business units.
Build and maintain client relationships with low- and mid-level management.
Ensure the team follows established processes and procedures for timely and accurate delivery of client services.
Escalate issues to management when necessary.