Project Coordinator Client Services

Quad•Springfield, MO

About The Position

The Project Coordinator Client Services manages individual client relationships and projects on behalf of Bass Pro Shops and Quad. The role serves as the primary day-to-day contact for the onsite client team, coordinating project timelines and task lists and managing work to achieve the client’s marketing and copywriting goals. The coordinator manages multiple complex projects, attends planning meetings, provides written confirmations and reports, and coordinates work across internal business units. The position also supports client relationships, ensures adherence to established processes and timely, accurate service delivery, and escalates issues to management when necessary. The role requires strong communication, organization, attention to detail, prioritization, adaptability, analytical problem-solving, initiative, and teamwork. A bachelor’s degree in advertising, communication, marketing, or a related field is preferred but not required; equivalent education and/or experience may be substituted. At least two years of project management or administrative services experience is required. Quad describes itself as a global marketing experience company that uses a data-driven integrated marketing and manufacturing platform. It emphasizes employee ownership, performance, and creating better ways to serve clients. The posting also describes Bass Pro Shops’ outdoor-focused mission and customer-service culture.

Requirements

At least two years of experience in project management or administrative services.
Strong written and verbal communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to inform staff about project objectives.
Ability to respond quickly and effectively to client needs and issues.
Ability to understand and communicate issues verbally and in writing to clients, associates, and management.
Ability to relate to and develop relationships with client low- and mid-level management.
Ability to understand and manage tasks to achieve client marketing goals.
Ability to foster teamwork and cooperation within the Client Service team.
Ability to set and prioritize goals and achieve them as scheduled.
Flexibility to adjust to rapidly changing requirements and schedules.
Analytical approach to problem-solving.
Ability to act on one’s own initiative.
Willingness to take direction from superiors.
Ability and willingness to build and maintain positive relationships quickly.
Willingness to work with peers and other Quad departments to improve quality and performance.

Nice To Haves

Bachelor’s degree in advertising, communication, marketing, or a related field; preferred but not required.
Experience with MS Word, MS Excel, MS PowerPoint, Outlook, ChatGPT, Jira, and Adobe Workfront; preferred but not required.

Responsibilities

Act as the primary day-to-day contact with the client team onsite.
Develop and manage project timelines and task lists.
Manage execution of tasks to achieve the client’s marketing and copywriting goals.
Display positivity in engagements at all levels and demonstrate Quad’s culture and values.
Manage multiple complex projects simultaneously.
Attend regular planning meetings and provide detailed written confirmation or reports.
Manage work effectively across internal business units.
Build and maintain relationships with the client’s low- and mid-level management.
Ensure the team follows established processes and procedures for timely and accurate delivery of client services.
Escalate issues to management when necessary.
Inform staff about project objectives.
Respond quickly and effectively to client needs and issues.
Communicate issues verbally and in writing to clients, associates, and management.
Set and prioritize goals and achieve them on schedule.
Adapt to changing requirements and schedules.
Work with peers and other Quad departments to improve quality and performance.