Client Services Coordinator

Lifeline Animal Project Inc • Chamblee, GA

6d • $0 - $17 • Onsite

About The Position

The Client Services Coordinator supports LifeLine Animal Project’s mission by serving as the first point of contact for people bringing found animals to the shelter. The role combines compassionate customer service and administrative work to support animal intake, reunification, and public education about lifesaving programs. The coordinator works with staff and volunteers to provide service to animals and the community, and is expected to demonstrate LifeLine’s core values.

Requirements

• Compassion for animals and the people who care for them.
• Strong interpersonal and communication skills, including the ability to engage professionally and compassionately with people from diverse backgrounds in person, by phone, and by email.
• Detail-oriented and organized, with the ability to maintain accurate records of client interactions and support services.
• Team-oriented approach and willingness to collaborate across departments.
• Ability to work in a fast-paced environment and adapt proactively and flexibly to changing needs and priorities.
• Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded, nonjudgmental attitude.
• Basic computer literacy, including email, Google Workspace, and data-entry systems.
• Passion for LifeLine’s mission and desire to make a meaningful community impact.
• Knowledge of general animal-care principles and practices.
• Strong work ethic and ability to work independently.
• Honesty and integrity when serving the public and fellow employees.
• Ability to work weekends, holidays, and varying shifts based on shelter needs.
• A means of travel that ensures prompt arrival for work shifts.
• Must pass a background check.
• Minimum high school diploma or equivalent.

Nice To Haves

• One or more years of experience in an animal-related field.
• Experience in customer service, social work, animal welfare, or a related field.

Responsibilities

• Perform administrative tasks for found-pet intake, including scanning for microchips, taking clear photographs, and maintaining detailed records in shelter software.
• Ask finders relevant questions and gather information to help reunite animals with owners or determine appropriate placement.
• Search for owner contact information from identification such as microchips, rabies tags, or pet ID tags, and complete microchip tracing according to shelter and county protocols during the stray hold.
• Educate the public about programs such as Friendly Finder and Take 48.
• Post found-pet listings on social media and search lost-and-found listings for possible matches.
• Accompany pet owners on shelter walk-throughs to help locate lost pets.
• Handle administrative and daily operations for bite-quarantine intakes, foster returns, and Return-to-Home cases.
• Process Return-to-Home cases, maintain accurate documentation, and follow applicable protocols.
• Enter new information provided by fosters into shelter software.
• Support owners visiting pets in the shelter by providing a calm and reassuring presence.
• Review prior-day intake records for missed reunification opportunities and follow up as needed.
• Maintain a comprehensive understanding of shelter operations, programs, and services.
• Complete animal-licensing administrative tasks accurately and promptly.
• Answer phone calls and emails professionally and promptly, including following up on voicemails.
• Coordinate with the Foster department on unscheduled foster returns and document reasons for return in shelter software.
• Provide visitors with general information about shelter services and operations.
• Notify kennel management or veterinary staff if an animal appears injured, ill, or distressed.
• Demonstrate safe, compassionate animal handling and follow shelter safety protocols.
• Safely handle animals, including those under bite quarantine, aggressive animals, and feral cats.
• Follow disease-control, animal-health, and sanitation protocols.
• Distribute donated items to appropriate locations promptly and responsibly.
• Collaborate with shelter staff and volunteers to support daily operations and customer service.
• Welcome visitors with a friendly, professional, judgment-free approach and respect, embrace, and celebrate diversity.
• Support and engage volunteers who assist LifeLine.
• Participate in LifeLine’s 40-hour annual training requirement.
• Maintain a clean and tidy work area.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED