Client Services Coordinator

Community Medical Services•Tucson, AZ

7d•Onsite

About The Position

Community Medical Services is seeking a Client Services Coordinator to serve as the welcoming face of its outpatient clinic. Under the supervision of the Clinic Manager, this role greets clients and visitors with professionalism, compassion, and a trauma-informed approach and helps coordinate client care in a fast-paced setting. The position involves scheduling appointments, assisting with walk-in intakes, addressing client concerns, supporting payment and insurance processes, and completing front-desk and general office duties. The role contributes to CMS’s mission to help individuals recover from substance use disorders.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 1 year of front desk experience; hospital front desk or multi-physician practice experience is preferred.
For employees in TX, OH, MN, IN, or WI, a valid state-issued driver’s license and MVR clearance are required; a 39-month MVR is required at the time of interview.
Ability to communicate clearly and effectively across organizational levels and with outside providers.
Basic computer knowledge, including ability to navigate electronic health records.
Cultural competence and sensitivity to client and employee needs.
Demonstrated accuracy in medication administration and ability to maintain accurate client records.
Strong organization, accuracy, and attention to detail.
Problem-solving, conflict-resolution, time-management, and customer service skills.
Ability to work as part of a team in a fast-paced setting.
Ability to maintain confidentiality and comply with HIPAA and 42 CFR.
Flexibility to work in a continuously changing environment and during flexible hours, including nights, weekends, and holidays.
Ability to pass an MVR check for employment in TX, OH, MN, IN, or WI.

Nice To Haves

Hospital front desk or multi-physician practice experience.

Responsibilities

Greet and attend to clients in person and by phone, answering calls professionally and courteously.
Manage client flow in a high-volume, fast-paced environment.
Place outbound calls to schedule follow-up appointments or engage clients in treatment as needed.
Create client profiles and enter demographic information in the electronic health record.
Schedule appointments using the electronic scheduling system and document client visits accurately in the electronic health record.
Keep the lobby and reception area clean and organized.
Coordinate walk-in intakes, assist clients with required documentation, and schedule them with an available provider and counselor.
Verify insurance eligibility through insurance portals and set up billing episodes in the electronic health record.
Establish client payment plans and financial contracts, and collect and post payments.
Protect the confidentiality of client and employee information.
Help de-escalate clients using a trauma-informed approach and triage client issues to find appropriate solutions.
Introduce clients to the Recovery Connect engagement app and help them navigate it.
Complete end-of-day tasks, including reconciling deposit and payment records.
Verify cash in the cash box at the beginning of the shift and reconcile the cash count at the end of the day.
Use appropriate incident-reporting procedures to document unsafe or problematic incidents involving clients or staff.
Participate in in-service education regarding Quality Improvement or required job-focused education.
Help maintain inventory and assist with ordering clinic supplies.
Perform general office duties, including document preparation, scanning, and faxing.
Travel to the bank for cash deposits.