Client Services Coordinator

Community Medical Services•Portland, OR

17h

About The Position

Community Medical Services (CMS) is seeking a Client Services Coordinator to serve as the welcoming face of its clinic. Under the supervision of the Clinic Manager, this role greets clients and visitors with professionalism, compassion, and a trauma-informed approach, and helps coordinate client care through appointment scheduling, walk-in intake assistance, and responding to client concerns. The position is based in an outpatient clinic and supports CMS’s work helping individuals recover from substance use disorders. The schedule is Monday through Friday, 6:00 a.m. to 2:00 p.m., and Saturdays, 6:45 a.m. to 9:15 a.m. Compensation is $24 per hour. Full-time employees are offered a benefits package that includes subsidized medical, dental, and vision insurance; a health savings account; short- and long-term disability insurance; life insurance; paid sick, vacation, and holiday time; a 401(k) retirement plan with match; tuition and continuing medical education reimbursement up to 100%; an employee assistance program; and ongoing professional development. Community Medical Services is a CARF-accredited addiction treatment program providing outpatient medication-assisted treatment and individual and group counseling for people seeking help with opioid use disorder. Headquartered in Arizona, CMS has more than 70 treatment clinics in 14 states. The employer is an equal opportunity employer and may provide reasonable accommodations to enable individuals with disabilities to perform essential functions. The job description notes that duties and responsibilities may change.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 1 year of front desk experience; hospital front desk or multi-physician practice experience is preferred.
Communicate clearly and effectively with all organizational levels and outside providers.
Basic computer knowledge, including the ability to navigate electronic health records.
Cultural competence and sensitivity to client and employee needs.
Demonstrated accuracy in medication administration and the ability to maintain accurate client records.
Strong organizational skills, accuracy, and attention to detail.
Problem-solving, conflict-resolution, and time-management skills, along with strong customer service skills.
Ability to work as a team player in a fast-paced setting.
Ability to maintain confidentiality and comply with HIPAA and 42 CFR.
Flexibility to work in a continuously changing environment and during flexible hours, including nights, weekends, and holidays.
For employees in Texas, Ohio, Minnesota, Indiana, or Wisconsin: a valid state-issued driver’s license and MVR clearance are required; applicants must provide a 39-month MVR at the time of interview. Employees in these states must pass an MVR check for employment.

Nice To Haves

Hospital front desk or multi-physician practice experience.

Responsibilities

Greet and attend to clients in person and by phone.
Answer phone calls professionally and courteously.
Manage patient flow in a high-volume, fast-paced setting.
Make outbound calls to schedule follow-up appointments or engage clients in treatment, as needed.
Create client profiles and enter demographic information in the electronic health record.
Schedule appointments using the electronic scheduling system.
Document client visits accurately in the electronic health record.
Keep the lobby and reception area clean and organized.
Coordinate walk-in intakes, help clients complete required documentation, and schedule them with an available provider and counselor.
Verify insurance eligibility through insurance portals and set up billing episodes in the electronic health record.
Establish client payment plans and financial contracts; collect and post payments.
Maintain confidentiality of client and employee information.
Assist with client de-escalation using a trauma-informed approach.
Triage client issues to identify an appropriate solution.
Introduce clients to the Recovery Connect engagement app and help them navigate it.
Complete end-of-day tasks, including reconciling deposit and payment records.
Verify cash in the cash box at the beginning of the shift and reconcile the cash count at the end of the day.
Use appropriate incident-reporting procedures to document unsafe or problematic incidents involving clients and/or staff.
Participate in in-service education regarding Quality Improvement or required job-focused education.
Help maintain inventory and assist with ordering clinic supplies.
Perform general office duties, including document preparation, scanning, and faxing.
Travel to the bank to make cash deposits.