Client Project Manager 1

Pace® Analytical Services•Mount Juliet, TN

1d•$45,000 - $50,000

About The Position

Pace is seeking a Client Project Manager to take end-to-end ownership of environmental sample projects, ensuring samples are collected, analyzed, documented, and reported in accordance with client requirements. The role provides technical and customer-focused service and may support projects representing up to $2 million in revenue, depending on experience, client assignments, and business needs. The Client Project Manager onboards and trains clients, maintains client profiles and project details in LIMS, and acts as the primary contact for client questions, concerns, and escalations. The position coordinates with laboratory departments, sales, operations, and clients to keep projects on schedule, resolve issues, meet quality standards, and complete deliverables and closeout activities. The role also supports client satisfaction, retention, renewals, and identification of opportunities to expand service use. Pace describes its mission as advancing science and improving the health and safety of communities, with a commitment to sustainability and providing accurate quality data.

Requirements

Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience.
Two years of customer service or client-facing experience.
Strong organizational and time-management skills, with the ability to manage multiple projects and priorities.
Excellent communication skills and ability to engage effectively with clients and internal stakeholders.
Proven ability to build and maintain strong client relationships.
Problem-solving mindset and ability to identify issues and drive solutions.
High attention to detail and focus on accuracy and quality.

Responsibilities

Onboard new clients by training them on products and services and accurately setting up client data and profiles in LIMS.
Build and maintain long-term client relationships and serve as the primary point of contact for inquiries, concerns, and escalations.
Conduct regular client check-ins to assess satisfaction and proactively address client needs.
Monitor sample progress through the laboratory to keep project timelines on track.
Coordinate with laboratory departments to support timely project execution and issue resolution.
Provide ongoing client education and training to maximize use of products and services.
Monitor client health, identify potential churn risks, and develop retention and renewal strategies with sales and operations.
Identify upselling and cross-selling opportunities and communicate them to sales and operations teams.
Lead project planning and timing with laboratory operations, sales, and clients; ensure accurate LIMS setup, correct pricing, and clear communication.
Identify, track, and promptly resolve project issues.
Ensure project deliverables meet quality standards and client requirements, and use feedback to support continuous improvement.
Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities such as deliverables, client satisfaction, and invoicing.
Suggest ways to improve departmental efficiency and participate actively as a team member.
Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff.