Channel Account Manager (Fluent in German) (Located in Berlin, Germany)

A Channel Account Manager is responsible for achieving sales, profitability, and developing relationships with new partners. They qualify leads, research potential partners, educate prospects on product offerings, and onboard new partners. Additionally, they maintain and expand relationships with assigned channel partners and focus on turning leads into qualified opportunities. The Channel Account Manager collaborates with marketing and sales to create and execute lead generation campaigns and tracks relevant information in Salesforce.com.

Ensure channel partners are enabled and engaged in selling and deploying KnowBe4 with their clients, in order to maximize revenue yield per partner

Work with strategic accounts and help them develop a marketing plan with clear objectives, for our mutual success

Understand the organizational structure of strategic accounts

Build company credibility, brand value, and trust with your partners and their prospective customers

Gain knowledge, insight and understanding from key decision-makers regarding customer needs and challenges

Participate in sales and channel development strategies to assist the company in optimizing information related to the industry and customer needs

Work in coordination with the Marketing team to provide communications to its partners about KnowBe4 products, programs, offers, and promotions

Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with the Administration Policy

Meet assigned targets for monthly sales volume requirements and strategic objectives in assigned partner accounts by adding new customer

Experience in sales and developing relationships with partners

Ability to qualify leads and research potential partners

Knowledge of product offerings and ability to educate prospects

Experience in maintaining and expanding relationships with channel partners

Ability to turn leads into qualified opportunities

Experience in creating and executing marketing and lead generation campaigns

Proficiency in using Salesforce.com for tracking qualification and lead management activity

Ability to enable and engage channel partners in selling and deploying KnowBe4

Experience in developing marketing plans with strategic accounts

Understanding of organizational structure of strategic accounts

Ability to build credibility, brand value, and trust with partners and prospective customers

Ability to gain knowledge and understanding of customer needs and challenges

Participation in sales and channel development strategies

Coordination with the Marketing team to provide communications to partners

Accurate and thorough record-keeping in Salesforce.com

Achievement of monthly sales volume requirements and strategic objectives

Establishment of professional relationships with key personnel in partner accounts

Proactive assessment and validation of partner needs

Provision of partner feedback for product enhancements and development

Leadership in solution development efforts

Ensuring partner compliance with agreements

Drive adoption of company programs among partners

Educate prospective partners on program requirements and deliverables

Account mapping and engagement with customers in the sales cycle

Ability to respond, engage, and qualify inbound leads and inquiries

• Company-wide monthly bonuses
• Employee referral bonuses
• 401k matching (US)
• Fully paid medical insurance (US)
• Open/generous paid time off (length varies by country)
• Parental leave (length varies by country)
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Gym benefits
• Relaxed dress code
• Modern, high-tech, and fun work environment