Center Supervisor

CSL Plasma•Murfreesboro, TN

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collection. The position reports to the Center Manager and supervises center activities in compliance with Standard Operating Procedures (SOPs). The supervisor communicates directions and performance expectations, supports donor flow and staffing, and works with management on employee performance and operational issues. The role may also involve performing tasks in center work areas and cross-training in technical areas and other functions to meet business needs. The supervisor helps maintain accurate donor records, employee training and certification documentation, a clean and adequately supplied work environment, and compliance with company, health, safety, and environmental procedures. The position may support recruitment, marketing initiatives, audits, and other operational needs. Bilingual skills may be required at the organization’s discretion. The role takes place in a fast-paced environment with frequent interruptions. It requires interaction with customers and internal contacts, observing equipment operation, and occasional standing, walking, reaching, bending, kneeling, and carrying items up to 25 pounds. The position may involve exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens. Personal protective equipment is required for specified tasks or areas. Overtime and extended hours are required to support center operations.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience responsible for overseeing the activities of others required.
Ability to share information with internal contacts working toward a common solution.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform work requiring a high level of manual dexterity.
Ability to lift and carry up to 25 pounds occasionally.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear personal protective equipment when performing specific tasks or working in designated areas.

Nice To Haves

Bachelor’s degree or equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures.
Provide instructions and directions, conduct meetings, and communicate performance expectations to staff.
Perform tasks in work areas as needed.
Advise management about employee relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait and processing times.
Ensure the center has adequate staffing based on its size, structure, and donor flow.
Monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions in consultation with management.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruiting and selecting center operations staff as needed.
Promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Conduct routine internal procedures and documentation audits as needed.
Promote safety and maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.