Center Supervisor

CSL•Las Vegas, NV

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The role reports to the Center Manager and supervises center activities in accordance with Standard Operating Procedures (SOPs). The supervisor communicates directions and performance expectations, facilitates donor flow, ensures adequate staffing, and supports employee performance, training, and process improvement. The position may involve performing tasks in work areas and cross-training in technical and other functions to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach a solution.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, and kneel, and a high level of manual dexterity.
Ability to wear Personal Protective Equipment when performing specific tasks or working in certain areas.
Ability to work overtime and extended hours to support center operations.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with SOPs, provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas as needed and advise management about employee-relations matters or escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize waiting and processing time.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop recommendations for process improvement.
Participate with management in performance appraisals and feedback; document coaching and corrective actions with management review as needed.
Help maintain employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff as needed.
Promote and adhere to company policies and procedures.
Assist with marketing initiatives to increase donor retention as needed.
Ensure donor data is accurately recorded in the electronic donor information management system in accordance with SOPs.
Understand center policies and procedures for hyperimmune programs, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Comply with HSE and OSHA policies and procedures; conduct routine internal procedures and documentation audits as needed; promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.