Center Supervisor

CSL Plasma•Columbus, OH

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The position reports to the Center Manager and operates in compliance with Standard Operating Procedures (SOPs), company policies, and applicable health and safety requirements. The supervisor may perform tasks in work areas and will be cross-trained in technical areas and other functions to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Must be able to work in a fast-paced environment with frequent interruptions.
Frequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Must wear Personal Protective Equipment while performing specific tasks or in designated areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion, based on business needs.

Responsibilities

Supervise daily center operations in compliance with SOPs.
Provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Advise management about employee relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait times and processing delays.
Ensure staffing levels provide adequate support based on center size, structure, and donor flow.
Monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching or corrective actions with management review, as needed.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
May assist with recruiting and selecting center operations staff.
Adhere to and promote compliance with company policies and procedures.
May assist with developing and implementing marketing initiatives to increase donor retention.
Ensure donor data is recorded accurately in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper-immune programs at the center, if applicable.
Maintain an efficient, clean work environment and ensure operating supplies and forms are available.
Comply with Health, Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
May conduct routine internal procedures and documentation audits.
Promote safety in all actions and maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.