Center Supervisor

CSL Plasma•Portage, MI

About The Position

The Center Supervisor is responsible for supervising day-to-day plasma center operations and staff to ensure efficient plasma collections. The position reports to the Center Manager and may require performing tasks in work areas. The supervisor helps maintain a clean, efficient, safe, and adequately supplied center; supports donor flow and retention; ensures accurate donor data recording; and promotes compliance with company policies, SOPs, HSE, and OSHA requirements. The role may also involve cross-training in technical and other functions, and bilingual skills may be required at the organization's discretion.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Must be able to see and speak with customers and observe equipment operation.
Must be able to reach, bend, and kneel, and have a high level of manual dexterity.
Must be able to work in a fast-paced environment with frequent interruptions.
Must comply with requirements to wear Personal Protective Equipment when performing specific tasks or working in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization's discretion, based on business needs.

Responsibilities

Supervise daily center operations and activities in compliance with Standard Operating Procedures (SOPs).
Provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Advise management about employee relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait and processing times.
Ensure staffing levels adequately support the center based on its size, structure, and donor flow.
Monitor time card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions with management review, as needed.
Help maintain employee training files and checklists, and assist with performance evaluations and certification status.
May assist with recruiting and selecting center operations staff.
Promote compliance with company policies and procedures.
May assist with developing and implementing marketing initiatives to increase donor retention.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand applicable policies and procedures for hyper immune programs at the center.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Comply with HSE and OSHA policies and procedures and promote safety in all actions.
May conduct routine internal procedures and documentation audits.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.