Center Supervisor

CSL Plasma•Las Vegas, NV

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collection. Reporting to the Center Manager, the supervisor directs center activities in compliance with Standard Operating Procedures (SOPs), helps ensure appropriate staffing and donor flow, and supports employee training, performance, and compliance. The role may also involve performing tasks in work areas and cross-training in technical and other functions as business needs require. The supervisor helps maintain a clean, efficient, and adequately supplied work environment; ensures accurate donor data recording; and supports safety, confidentiality, and applicable health and occupational safety procedures. The position may include supporting recruitment, marketing initiatives, audits, and hyperimmune program procedures when applicable. Overtime and extended hours are required to support center operations. CSL Plasma operates a plasma donation network with nearly 330 centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment while performing specific tasks or working in designated areas.
Must be able to work around frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures.
Provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas when required.
Advise management about employee relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait times and processing delays.
Ensure adequate staffing based on center size, structure, and donor flow.
Monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions with management review, as needed.
Help maintain employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff, as needed.
Adhere to and promote company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention, as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand center policies and procedures for hyperimmune programs, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and OSHA policies and procedures, and promote safety in all actions.
Conduct routine internal procedures and documentation audits, as needed.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.