Center Supervisor

CSL Plasma•Grand Junction, CO

12d

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The position reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and applicable health and safety requirements. The supervisor communicates performance expectations, supports staffing and donor flow, assists with employee performance and training processes, and promotes accurate donor-data handling and a clean, well-supplied work environment. The role may include performing tasks in work areas, assisting with recruitment and marketing initiatives, and cross-training in technical and other business functions. Other job-related duties may be assigned. The work takes place in a fast-paced environment with frequent interruptions. It involves frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens. Personal Protective Equipment is required for certain tasks or areas. The position requires overtime and extended hours to support center operations, and may require bilingual skills at the organization’s discretion. The expected hiring base pay is $23.46–$27.76 per hour. Actual base pay within this range depends on qualifications, skill level, experience, competencies, and other relevant factors. CSL Plasma operates nearly 330 plasma donation centers in the U.S. and Europe and is a subsidiary of CSL, a global biopharmaceutical company. The parent company employs more than 29,000 people.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform work requiring a high level of manual dexterity.
Ability to lift and carry up to 25 pounds occasionally.
Ability to wear Personal Protective Equipment when performing specified tasks or working in specified areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in accordance with Standard Operating Procedures.
Provide clear and consistent instructions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas when required.
Advise management about employee-relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait times and processing delays.
Ensure staffing levels adequately support the center based on its size, structure, and donor flow.
Monitor time-card reporting procedures, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions with management review, as needed.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff, as needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention, as needed.
Ensure donor data is accurately entered into the electronic donor information management system in accordance with SOPs.
Understand procedures and policies for applicable hyper immune programs at the center.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Conduct routine internal procedures and documentation audits, as needed.
Promote safety in all actions and maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.