Center Supervisor

CSL Plasma•Federal Way, WA

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The role reports to the Center Manager and supervises daily activities in accordance with Standard Operating Procedures (SOPs). The supervisor provides clear directions, conducts meetings, communicates performance expectations, and may perform tasks in work areas. The position also supports staffing, employee development, donor flow, center compliance, and operational needs. It is non-exempt and may require overtime and extended hours.

Requirements

High school diploma or equivalent required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, and kneel, and to perform work requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment while performing specific tasks or working in certain areas.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience is preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures (SOPs).
Provide clear and consistent instructions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas as needed.
Advise management about employee-relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait times and processing delays.
Ensure adequate staffing based on center size, structure, and donor flow.
Monitor time-card reporting, attendance, and overtime utilization.
Conduct error investigations and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions with management review, as needed.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff, as needed.
Follow and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention, as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper-immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Conduct routine internal procedures and documentation audits, as needed.
Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.