Center Supervisor

CSL•Grand Junction, CO

13d•$23 - $28

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The role reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and applicable health and safety requirements. The supervisor may perform tasks in work areas and will be cross-trained in technical and other functions to meet business needs. Bilingual skills may be required at the organization’s discretion. The position involves coordinating staffing and donor flow, supporting employee training and performance processes, investigating errors, maintaining accurate donor records, and helping ensure the center has the supplies and documentation needed to operate effectively. The supervisor may also assist with staff recruitment, donor-retention marketing initiatives, audits, and other job-related duties. The work takes place in a fast-paced environment with frequent interruptions. It can involve standing and walking for much of the time, reaching, bending, kneeling, lifting and carrying up to 25 pounds, exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens, and wearing Personal Protective Equipment for specified tasks or areas. Overtime and extended hours are required to support center operations. The expected base pay at hiring is $23.46 to $27.76 per hour; individual pay within the range depends on qualifications, skills, experience, competencies, and other relevant factors. CSL Plasma operates nearly 330 plasma donation centers in the U.S. and Europe and is a subsidiary of CSL, a global biopharma company with more than 29,000 employees.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment while performing specific tasks or in certain areas.

Nice To Haves

Bachelor’s degree or equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion, based on business needs.

Responsibilities

Supervise daily center operations and activities in compliance with SOPs; provide clear instructions and directions, conduct meetings, communicate performance expectations, and advise management about employee relations or escalated donor issues.
Work with Group Leaders to facilitate donor movement through the center while minimizing wait and processing times.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and feedback; document coaching and corrective actions with management review, and assist with employee training files, checklists, evaluations, and certification status.
May assist with recruitment and selection of center operations staff.
Adhere to and promote compliance with company policies and procedures.
May assist in developing and implementing marketing initiatives to increase donor retention.
Ensure donor data is accurately recorded in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures for applicable hyperimmune programs at the center.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Comply with HSE and OSHA policies and procedures; may conduct routine internal procedure and documentation audits; promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.