Center Supervisor

CSL•Baltimore, MD

About The Position

The Center Supervisor is responsible for supervising day-to-day plasma center operations and staff to ensure efficient plasma collections. The role reports to the Center Manager and may require performing tasks in work areas. The supervisor works in a fast-paced environment with frequent interruptions and must support center operational needs, including overtime and extended hours. The position oversees staffing, donor flow, performance feedback, training records, process improvements, and compliance with company policies and procedures. It also supports recruitment, marketing initiatives, audits, and other duties as assigned. The supervisor will be cross-trained in technical areas and other functions to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to perform tasks while standing and walking, occasionally for up to 100% of the time.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment while performing specific tasks or working in certain areas.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures (SOPs), providing clear instructions, conducting meetings, and communicating performance expectations.
Advise management about employee relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait and processing times.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time card reporting, attendance, and overtime utilization.
Conduct error investigations and develop recommendations for process improvement.
Participate with management in performance appraisals and provide performance feedback; document verbal and written coaching-level corrective actions with management review.
Help maintain employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff, as needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention, as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures; conduct routine internal procedures and documentation audits, as needed; and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.