Catering To You Associate - Full time

Yale New Haven Health•New Haven, CT

About The Position

Performs varied tasks to assemble patient trays accurately and on time, deliver and collect food trays from patient rooms, provide cafeteria-style food service for patients, and prepare and deliver nourishments at scheduled times. Station or zone assignments may vary according to the schedule, time of day, and Dining on Call (DOC) meal-ticket volume; the associate may need to move between stations or zones during a shift. The role supports the YNHHS Vision, Mission, and Values, including integrity, patient-centeredness, respect, accountability, and compassion. The associate provides courteous, responsive service to patients and hospital staff; follows food-service, sanitation, safety, infection-control, and security procedures; and addresses routine patient food-service questions and concerns. This position is covered by the Teamsters collective bargaining agreement.

Requirements

Strong verbal, reading, and writing communication skills to follow written and verbal instructions and interact with patients and staff.
Good customer-service skills.
Basic mathematical skills for simple computations.
Ability to push and pull food delivery trucks.
Ability to stand and walk for more than four hours per day.
Ability to lift, push, and pull carts, pallets, and food supplies: occasionally up to 50 pounds, frequently up to 30 pounds, and/or continuously up to 10 pounds.
High School Diploma or GED is preferred. Certain employees employed by YNHH effective September 12, 2012, through the acquisition of the Hospital of St. Raphael may meet the educational requirements through an applicable combination of education and experience and demonstration of current competencies.

Nice To Haves

One year of food-service experience preferred.

Responsibilities

Assemble patient trays accurately and on time, and prepare and deliver nourishments at prearranged times.
Deliver and serve meals to patients or provide cafeteria-style food service, maintaining meal delivery timelines.
Retrieve food trays and conduct catering rounds as required.
Greet patients, introduce themselves and explain their purpose, and verify patient identity by asking the patient’s name and checking the name band.
Answer routine food-service questions, provide basic assistance such as opening containers, and notify nursing staff when further assistance is needed.
Follow established procedures when responding to missing or incorrect food items; promptly address patient concerns or refer them to a supervisor as appropriate.
Inform the supervisor about patient issues, errors, and operational issues affecting patient care or satisfaction.
Maintain a pleasant and cheerful demeanor when answering calls and communicating with hospital departments; represent the department positively and treat patients professionally and courteously.
Maintain a clean and sanitary work environment, follow the clean-as-you-go policy, and comply with dress codes.
Use equipment according to department safety procedures and demonstrate proper chemical use and knowledge of MSDS.
Follow facility and departmental safety, hazardous-materials and waste, emergency-preparedness, life-safety, utility-failure, infection-control, and security procedures; participate in drills as appropriate and wear an identification badge.
Attend required meetings, staff-development programs, annual and mandatory in-services, and continuing education.
Perform other duties as assigned by the supervisor or manager.