Catering To You Associate - Full time

Yale New Haven Health • New Haven, CT

6d

About The Position

The Catering To You Associate performs a variety of tasks to assemble patient trays accurately and on time, deliver and retrieve food trays from patient rooms, provide cafeteria-style food service, and prepare and deliver nourishments at scheduled times. Station or zone assignments may vary according to the schedule, time of day, and volume of meal tickets handled through the Dining on Call patient meal service program. The associate may be required to float between stations or zones during a shift.

The role supports the organization’s vision, mission, and values of integrity, patient-centered care, respect, accountability, and compassion. It requires attentive and courteous interactions with patients and staff, adherence to food-service, safety, sanitation, and infection-control procedures, and the ability to respond to patient concerns and operational issues.

Requirements

• Strong verbal, reading, and writing communication skills to follow written and verbal instructions and interact with patients and staff.
• Good customer-service skills.
• Basic mathematical skills for simple computations.
• Ability to push and pull food-delivery trucks.
• Ability to stand and walk for more than four hours per day.
• Ability to lift, push, and pull carts, pallets, and food supplies: occasionally up to 50 pounds, frequently up to 30 pounds, and/or continuously up to 10 pounds.
• Follow basic safety precautions when exposed to unusual environmental elements, including extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and loud noises; use provided personal protective equipment when working with cleaning chemicals.

Nice To Haves

• High school diploma or GED preferred.
• One year of food-service experience preferred.
• For employees employed by YNHH effective 9/12/2012 as a result of the acquisition of the Hospital of St Raphael, applicable combinations of education and experience and demonstration of current competencies may meet educational requirements.

Responsibilities

• Assemble patient trays accurately and on time; prepare and deliver nourishments at scheduled times.
• Deliver and retrieve patient food trays, or provide cafeteria-style food service, while maintaining meal-service timelines.
• Greet patients, introduce themselves and explain their purpose, and verify patient identity by asking the patient’s name and checking their identification band.
• Answer routine food-service questions, provide basic assistance such as opening containers, and notify nursing staff when a patient needs additional assistance.
• Follow established procedures to address missing or incorrect food items; report patient concerns, errors, and operational issues to a supervisor as appropriate.
• Respond promptly to patient needs and complaints, and represent the department positively through professional, courteous customer service.
• Maintain a clean and sanitary work environment, follow the clean-as-you-go policy, and use cleaning chemicals and equipment according to safety procedures.
• Follow hospital and departmental dress, safety, hazardous-materials, emergency-preparedness, life-safety, utility-system, infection-control, and security procedures.
• Participate in required meetings, staff-development programs, annual and mandatory in-services, continuing education, and applicable drills.
• Perform other duties as assigned by a supervisor or manager.
• Push and pull food-delivery trucks and handle carts, pallets, and food supplies as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED