Catering Supervisor

DineAmic Hospitality • Chicago, IL

2d

About The Position

The Catering Supervisor coordinates catering order fulfillment for building tenants and off-site clients, including offices, homes, and event locations. The role verifies orders, organizes supplies and equipment, completes deliveries, and supports setup, guest service, and breakdown. It is a hands-on logistics and service position; food preparation and cooking are performed by the culinary team. The supervisor may train, coach, and direct other team members during fulfillment and service.

The position works with management, private event sales, culinary teams, and other employees to confirm order requirements, prepare and deliver catering, provide responsive client and guest service, maintain equipment and work areas, monitor inventory, and follow food safety and operational standards. Work may take place in restaurants, storage areas, offices, homes, and other event locations. The role may require early mornings, evenings, weekends, and holidays as business needs require.

Requirements

• Required food safety certification, or ability to obtain it within the designated timeframe.
• If assigned driving duties, a valid driver’s license and a driving record that meets company requirements.
• Ability to stand and walk for extended periods and frequently bend, reach, push, pull, and carry catering materials.
• Ability to safely load, unload, and move food containers, beverage supplies, and service equipment, using assistance or equipment as needed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Accountability, adaptability, communication skills, emotional intelligence, integrity, personal development, professionalism, self-management, teamwork and collaboration, and technical proficiency with computers and POS systems.

Nice To Haves

• Previous experience in catering, restaurant service, banquet operations, delivery, or hospitality operations.
• Experience coordinating orders, deliveries, event setup, or service logistics.
• Experience training employees or directing service tasks.

Responsibilities

• Review order details, timelines, delivery instructions, and service needs with management and private event sales.
• Coordinate with culinary teams to confirm quantities, packaging, dietary requirements, and completion times.
• Verify order accuracy and completeness, and stage food, beverages, supplies, and equipment for delivery.
• Confirm upcoming order needs and provide training, task direction, and support to employees assisting with fulfillment.
• Coordinate and complete timely deliveries, pickups, loading, and unloading.
• Set up food displays, beverage stations, and service areas according to client requirements.
• Respond to client and guest needs, replenish service areas, and promptly escalate concerns.
• Complete breakdown and return supplies and equipment to their designated locations.
• Keep catering equipment, supplies, work areas, and storage clean, organized, and ready for use.
• Monitor inventory and report replenishment needs, missing items, or damaged equipment.
• Follow food handling, temperature, sanitation, safety, and quality standards throughout fulfillment and service.
• Complete required checklists, logs, and records, and communicate operational updates to relevant teams.

Benefits

• Paid Leave
• Paid Sick Leave
• Commuter Benefits
• 401K + Match
• Company-paid Employee Assistance Program
• Food & Beverage Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed