Catering - Supervisor

SSA Group • San Antonio, TX

17h

About The Position

SSA Group is hiring a Catering Supervisor to oversee catered events and support hospitality operations at a cultural attraction or other applicable venue. SSA has partnered with cultural attractions for more than 50 years and describes its approach as 452 Hospitality, bringing together admissions, culinary, and retail through innovation and human connection to create memorable guest experiences.

Reporting to the Catering Manager(s), the supervisor helps lead and train staff, oversees event execution and product inventory, responds to client and guest needs, and maintains company standards for service, safety, and workplace organization. The role includes physical event setup and breakdown, work across front- and back-of-house duties, and varied hours, including nights, weekends, and holidays as needed.

SSA Group emphasizes inclusion, belonging, sustainability and conservation, and community engagement. The position is eligible for overtime pay and offers an on-demand pay program, meal plan and employee discounts at applicable locations, a 401(k) program with a 15% company match subject to eligibility, a tuition discount through a college partnership, up to eight hours of bereavement leave, holiday pay for specified holidays, and paid sick leave according to applicable laws and location-specific rules.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Leadership skills and an understanding of team building and development and fostering partnerships.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Ability to operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting, as well as perform the listed job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All education backgrounds are eligible.

Nice To Haves

• Two to three years of catering operations and/or event planning experience in off-site catering, a hotel, or a cultural attraction catering venue.
• BEO knowledge and execution.

Responsibilities

• Deliver warm, welcoming, memorable experiences for guests and clients in keeping with 452 Hospitality.
• Oversee product quality, levels, and inventory.
• Document employee performance and apply discipline progressively in accordance with company policies and procedures.
• Respond to guest needs promptly and efficiently, and resolve complaints effectively.
• Oversee setup, execution, breakdown, and cleanup for catered events.
• Perform front-of-house, back-of-house, and side-work duties to support banquet event productivity.
• Interpret and execute BEOs to the organization’s standards.
• Maintain expert-level knowledge of menus, food presentation, and food service techniques.
• Perform strenuous manual work as required, including equipment storage and event setup and teardown of tables and chairs.
• Work with catering management to supervise and train staff across departments.
• Manage rental orders, buffet cards, and event diagrams when applicable.
• Explain event successes or failures, solve problems during events, and implement creative solutions.
• Maintain a friendly, approachable attitude and communicate clearly and openly with clients, guests, and staff.
• Display urgency and uphold a professional appearance and manner.
• Follow company policies and procedures, health and safety practices, and maintain a clean, safe, and organized work environment.
• Promote an inclusive and supportive approach within the Brand team and across units, remove barriers, and empower team members’ growth and opportunity.
• Lead by example in sustainability and conservation efforts, apply relevant business practices, and provide staff with opportunities to learn about these efforts.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-demand pay program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to eight hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed