Catering Supervisor

Creative Dining Services•Grand Rapids, MI

4d•$18 - $20•Onsite

About The Position

Creative Dining is hiring a full-time Catering Supervisor to manage operational tasks for catering events and ensure excellent customer service, food presentation, and adherence to company standards. The position is located at 3201 Burton St SE, Grand Rapids, MI 49546, and reports to the Catering Manager. The schedule requires availability for mornings, mid-day, evenings, and weekends. The supervisor coordinates and oversees assigned catering events, collaborating with production, conference services, sales, the Catering Manager, the Executive Chef, catering staff, and other departments. Responsibilities include reviewing event details, managing inventory and ordering products and equipment, coordinating setup, delivery, and breakdown, maintaining sanitation and safety standards, keeping records and preparing reports, communicating with clients and staff, and ensuring equipment is returned and stored properly. The role also includes providing professional service, addressing feedback and concerns, and performing other assigned duties.

Requirements

1–2 years of experience required.
Must be available to work mornings, mid-day, evenings, and weekends.
Must be able to perform the essential functions satisfactorily, with or without reasonable accommodation.

Responsibilities

Coordinate and supervise catering activities under the Catering Manager’s direction.
Collaborate with production, conference services, and sales teams to execute events.
Review event details with the Catering Manager and Executive Chef.
Manage inventories and order products and equipment.
Coordinate catering staff and other departments for event setup, delivery, and breakdown.
Ensure sanitation, safety, and organization standards are met.
Maintain records and prepare reports to support event improvement.
Address complaints, problems, and feedback from customers or staff.
Send Event Summaries to the Catering Manager for assigned events, detailing the team, client, operational wins, and opportunities.
Ensure catering equipment is returned and properly stored.
Meet with event contacts and ensure their needs are met.
Oversee designated events to ensure quality service.
Provide high-level service at all functions.
Perform additional tasks as assigned.

Benefits

Medical, dental, vision, disability, accident, and critical illness insurance
HSA account with employer match
Employer-paid life insurance
Paid time off
Paid holidays
Quarterly bonus opportunities
Free parking
Earned wage access
Retirement plan
Access to Calvin’s library and campus gym for positions located at Calvin University