Catering - Supervisor

SSA Group, LLC • San Antonio, TX

13d • $19

About The Position

The Catering Supervisor oversees catering and banquet event operations, ensuring warm, welcoming, and memorable experiences for guests and clients in line with SSA’s 452 Hospitality approach. The role coordinates event setup, execution, breakdown, and cleanup; oversees product quality, inventory, and levels; and ensures events are carried out to organizational standards by interpreting and executing Banquet Event Orders (BEOs). The supervisor works with the catering management team to supervise and train staff, support team development, resolve guest and event issues, and maintain effective communication with clients, guests, and employees. The role also helps manage event rentals, buffet cards, and diagrams, when applicable, and maintains safe, clean, and organized work areas while following company policies and health and safety practices. The position involves physical event work, including moving equipment and setting up and breaking down tables and chairs. The supervisor is expected to model inclusion, support community engagement, and lead by example in sustainability and conservation efforts. Work hours may vary and can include nights, weekends, and holidays as needed.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Proven leadership skills and understanding of team building, team development, and fostering partnerships.
• Exceptional problem-solving and decision-making skills, together with the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Ability to operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed, including lifting and performing the listed job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All education backgrounds are eligible.

Nice To Haves

• Two to three years of catering operations and/or event planning experience in off-site catering, a hotel, or a cultural attraction catering venue.
• BEO knowledge and execution experience.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Oversee product quality, product levels, and inventory.
• Document and discipline employees progressively to promote improved performance in compliance with company policies and procedures.
• Address guest needs promptly and efficiently and resolve complaints effectively.
• Oversee proper setup, execution, breakdown, and cleanup of catered events.
• Perform back-of-house, front-of-house, and side work duties to support banquet event productivity.
• Interpret and execute BEOs to organizational standards.
• Apply knowledge of menus, food presentation, and food service techniques.
• Perform manual labor as required, including equipment storage and event setup and teardown of tables and chairs.
• Work with the catering management team to supervise and train staff across departments.
• Manage rental orders, buffet cards, and event diagrams when applicable.
• Explain event successes and failures, solve problems during events, and implement creative solutions.
• Maintain a friendly, approachable attitude toward clients, guests, and staff; communicate clearly and openly with staff.
• Display urgency and maintain a professional appearance and manner.
• Follow company policies and procedures and health and safety practices.
• Maintain a clean, safe, and organized work environment.
• Promote an inclusive and supportive approach within the brand team and across units, remove barriers, and empower team members’ growth and opportunity.
• Lead by example in sustainability and conservation efforts, understand their business applications, and provide opportunities to teach unit staff as needed.
• Engage with SSA and the unit in community efforts and giving-back activities.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements and enrollment periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed