Catering/Special Events Supervisor

ASM Global•New York, NY

1d•Onsite

About The Position

The Catering/Special Events Supervisor oversees the successful execution of catered events, banquets, and special functions. The role coordinates event logistics, supervises event staff, and ensures exceptional service delivery. Working with Catering, Culinary, Stewarding, Facilities, and other operational departments, the Supervisor ensures events are executed safely, efficiently, and in accordance with company standards while creating memorable guest experiences and maintaining high levels of hospitality and professionalism. The position is based on-site at Well& by Durst - 151 in New York City. The stated compensation is $25 per hour, plus a benefits package.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Active ServSafe Food Handler Certification required.
Minimum of two years of experience in banquet operations, catering, special events, or upscale food and beverage service.
Strong knowledge of banquet operations, catering services, and hospitality service standards.
Exceptional guest service and relationship-building skills.
Strong leadership, organizational, and time-management abilities.
Ability to lead teams effectively in a fast-paced, high-volume environment.
Ability to make sound decisions and resolve operational challenges with limited supervision.
Excellent verbal and written communication skills.
Fluency in English required.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to maintain accurate inventories and operational records.
Knowledge of food safety, sanitation, and workplace safety requirements.
Ability to enforce company policies, procedures, appearance standards, and service expectations.
Ability to remain calm and professional under pressure.
Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and event days.
Ability to stand, walk, bend, push, pull, reach, and regularly lift up to 50 pounds.
Professionalism, accountability, reliability, and attention to detail.
Commitment to fostering a safe, inclusive, and guest-focused work environment.

Nice To Haves

Some college coursework in hospitality, event management, business administration, or a related field.
ServSafe Manager Certification.
Previous supervisory or leadership experience.
Experience in a high-volume hospitality, attraction, hotel, convention center, stadium, arena, or special events environment.
Bilingual or multilingual capabilities.

Responsibilities

Support the planning, coordination, setup, execution, and breakdown of catered events, banquets, receptions, and special functions.
Ensure event spaces are prepared and maintained according to event specifications, service standards, and guest expectations.
Coordinate the movement, setup, and return of equipment, furniture, beverages, smallwares, and event supplies.
Serve as a primary operational contact during assigned events and respond promptly to guest, client, and event coordinator requests.
Monitor event operations for service quality, cleanliness, organization, and adherence to established standards.
Partner with Catering, Culinary, Stewarding, Facilities, Security, and other departments to support seamless event execution.
Help resolve guest concerns, service challenges, and operational issues professionally and promptly.
Maintain inventories of assigned equipment, supplies, beverages, and event-related materials.
Ensure compliance with food safety, sanitation, workplace safety, and company policies and procedures.
Support departmental initiatives to improve service quality, operational efficiency, and guest satisfaction.
Attend and participate in required meetings, trainings, and event briefings.
Report workplace injuries, illnesses, unsafe conditions, and safety incidents according to company policy, including same-day reporting through Origami Risk.
Perform other duties as assigned by leadership.
Lead pre-event roll calls and communicate event details, service expectations, staffing assignments, safety considerations, and operational updates.
Supervise banquet, catering, and special event staff during setup, service, and breakdown.
Coach and direct team members in real time to support successful event execution.
Monitor employee performance, professionalism, appearance, attendance, and adherence to company standards.
Coordinate work assignments and labor deployment for efficient staffing and service delivery.
Supervise housepersons, stewarding personnel, and other support staff assigned to event operations.
Work with department leadership to address performance, conduct, attendance, and operational concerns.
Promote teamwork, accountability, safety, and guest service excellence.
Ensure safety incidents are documented and reported according to company policy.