Special Events Supervisor

SP Plus • Newark, NJ

4d

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. The Special Events Supervisor oversees parking operations and employees at the assigned location, supports customer service, monitors transactions and facility conditions, and helps maintain orderly and safe operations. The role may require working outdoors in varying weather conditions and substituting for other positions when necessary.

Requirements

• Must be at least 18 years old.
• Minimal high school diploma or equivalent.
• Ability to read and comprehend simple instructions, short correspondence, and memos in English.
• Ability to use common-sense understanding to carry out detailed but standard written or oral instructions.
• Ability to respond effectively and positively to customer problems or complaints.
• Ability to adapt to changes in the work environment and deal with change, delays, or unexpected events.
• A valid state-issued driver’s license with a current address and acceptable driving record is required only if expected to drive a company vehicle or on company business.

Nice To Haves

• Cashier or parking experience preferred, but not required.

Responsibilities

• Verify shift transactions against cashiers’ money on hand during bank drops.
• Respond to customer service issues and resolve them on the spot.
• Maintain order in the assigned lot.
• Maintain relationships with police department and security personnel.
• Supervise employees and serve as a liaison between employees and upper management.
• Count vehicles at the location throughout the shift, as needed.
• Maintain a neat and clean appearance and wear the complete uniform before and during scheduled shifts.
• Report unknown, observed, or suspected violations of company policy, safety hazards, or unusual occurrences to managers.
• Troubleshoot minor issues with revenue control equipment.
• Complete daily facility inspections and other required documentation.
• Assist with cleanup of debris, water, oil spills, and other messes.
• Substitute for any position, if necessary.
• Maintain thorough knowledge of all areas of the garage and of major streets, landmarks, and freeways in the area.
• Complete other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED