Special Events Attendant

SP Plus•Philadelphia, PA

2d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. It operates a large parking network across North America and Europe and is working to create checkout-free experiences in everyday settings. The Special Events Attendant assists customers and supports parking operations at sports and entertainment events. The role provides customer service, processes parking payments, helps direct traffic, and maintains secure and accurate cash transactions. Attendants are expected to arrive on time in a neat, clean uniform and learn the requirements of each event location. Work is outdoors in varying weather conditions, and shift needs vary by location.

Requirements

Less than a high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to present information effectively in one-on-one situations to customers and other employees.
Ability to write simple correspondence.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money.
Ability to maintain a neat, clean appearance and wear the complete uniform at all times.
Ability to stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift and move up to 25 pounds.
Ability to work outdoors in varying weather conditions.

Responsibilities

Courteously answer customers’ questions and provide quality customer service.
Receive customer payment for parking services and facilitate traffic flow through the gate.
Arrive on time for each scheduled workday and maintain a neat, clean uniform.
Give directions and provide customers with information about locations in the city.
Control traffic at entrances and exits as needed.
Report accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility or Senior Manager.
Report debris, water, oil spills, and similar conditions to the Facility or Senior Manager.
Learn each Special Event location and its requirements.
Count bank money at the beginning of the shift to verify the starting total.
Collect cash and/or coupons and maintain the security of cash.
Make change and issue receipts or tickets for each transaction.
Verify shift transactions against money on hand and complete the cashier shift report.