Special Events Attendant

SP Plus•Baltimore, MD

8d•Onsite

About The Position

SP+ is hiring Special Events Attendants to support sports and entertainment events. The role focuses on courteous customer service, parking transactions, and helping traffic flow smoothly through event locations. Attendants must arrive on time for scheduled shifts, wear a neat and complete uniform, learn the event location and its requirements, and communicate safety concerns or unusual occurrences to management. The position involves working outdoors in varying weather conditions. Schedules vary according to location needs and may include third shifts and weekends where applicable.

Requirements

Less than a high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to present information effectively in one-on-one situations to customers and other employees.
Ability to write simple correspondence.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including when using units of American money.
Maintain a neat and clean appearance and wear a complete uniform at all times.
Ability to stand, walk, and use hands to handle cash and equipment regularly; occasionally sit and climb or balance; and occasionally lift and move up to 25 pounds.
Ability to work outside in varying weather conditions.
Availability requirements vary by location; where applicable, availability for third shift and weekends may be required.

Responsibilities

Courteously assist customers and answer their questions.
Provide quality customer service, receive payment for parking services, and facilitate traffic flow through the gate.
Arrive on time for scheduled shifts and maintain a neat, clean, complete uniform.
Give directions and provide customers with information about locations in the city.
Control traffic at entrances and exits as needed.
Report accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility or Senior Manager.
Report debris, water, oil spills, and similar conditions to the Facility or Senior Manager.
Learn each Special Event location and its requirements.
Count bank money at the beginning of the shift to verify the starting total.
Collect cash and/or coupons and maintain the security of cash.
Make change and issue receipts or tickets for each transaction.
Verify shift transactions against money on hand and complete the cashier shift report.